- Experience that Matters: Over 8 years in software sales, with a proven track record of expanding existing accounts through upselling and cross-selling strategies, consistently meeting or surpassing goals.- Strategic Mindset: Demonstrated ability to design and implement account plans while confidently engaging with executives, technical experts, and operational teams.- Consultative Approach: Proficient in crafting compelling business cases and ROI narratives that resonate with diverse stakeholders.- Strong Communicator: Exceptional presentation, listening, and communication skills that encourage value-driven, collaborative dialogues.- Domain Knowledge: Familiarity with CRM, CX, or ITSM sectors is highly advantageous, though a willingness to learn and adapt is equally appreciated.
About the job
As a Lead Account Manager at Freshworks, you will play a pivotal role in fostering relationships with our esteemed clients, aiding their growth while establishing long-lasting, trustworthy partnerships.
What you’ll do:
- Engage, Discover & Drive Results: Propel key accounts through upselling, cross-selling, and renewals, consistently exceeding revenue targets while delivering significant value to customers. - Articulate Value: Cultivate trust with executives by addressing their critical challenges and positioning Freshworks as a valuable partner that drives measurable business outcomes. - Execute the Sales Process: Lead intricate sales cycles from start to finish, achieving strategic wins and nurturing enduring partnerships. - Learn & Collaborate: Foster collaboration across teams to identify opportunities, enhance retention, and promote customer success. - Expand & Grow: Drive net revenue retention by pinpointing expansion and cross-sell opportunities within existing accounts. Formulate strategic account plans, fortify executive relationships, and ensure consistent forecasting and revenue delivery. Travel may be required to deepen partnerships, unveil new use cases, and represent Freshworks with purpose.
About Freshworks
At Freshworks, we aim to simplify work for teams burdened by complex technology. Our intuitive, powerful solutions are trusted by over 72,000 organizations, including Bridgestone, Sony Music, and S&P Global, to enhance both customer (CX) and employee (EX) experiences. With a global workforce of more than 4,500, we're demonstrating that enterprise software can be user-friendly, swiftly deliver value, and be designed for people. Joining Freshworks means being part of a collaborative global team that values curiosity and impact. Together, we’ll create growth for our customers, our company, and for you.
This job posting is no longer active and is not accepting applications.
- Experience that Matters: Over 8 years in software sales, with a proven track record of expanding existing accounts through upselling and cross-selling strategies, consistently meeting or surpassing goals.- Strategic Mindset: Demonstrated ability to design and implement account plans while confidently engaging with executives, technical experts, and operational teams.- Consultative Approach: Proficient in crafting compelling business cases and ROI narratives that resonate with diverse stakeholders.- Strong Communicator: Exceptional presentation, listening, and communication skills that encourage value-driven, collaborative dialogues.- Domain Knowledge: Familiarity with CRM, CX, or ITSM sectors is highly advantageous, though a willingness to learn and adapt is equally appreciated.
About the job
As a Lead Account Manager at Freshworks, you will play a pivotal role in fostering relationships with our esteemed clients, aiding their growth while establishing long-lasting, trustworthy partnerships.
What you’ll do:
- Engage, Discover & Drive Results: Propel key accounts through upselling, cross-selling, and renewals, consistently exceeding revenue targets while delivering significant value to customers. - Articulate Value: Cultivate trust with executives by addressing their critical challenges and positioning Freshworks as a valuable partner that drives measurable business outcomes. - Execute the Sales Process: Lead intricate sales cycles from start to finish, achieving strategic wins and nurturing enduring partnerships. - Learn & Collaborate: Foster collaboration across teams to identify opportunities, enhance retention, and promote customer success. - Expand & Grow: Drive net revenue retention by pinpointing expansion and cross-sell opportunities within existing accounts. Formulate strategic account plans, fortify executive relationships, and ensure consistent forecasting and revenue delivery. Travel may be required to deepen partnerships, unveil new use cases, and represent Freshworks with purpose.
About Freshworks
At Freshworks, we aim to simplify work for teams burdened by complex technology. Our intuitive, powerful solutions are trusted by over 72,000 organizations, including Bridgestone, Sony Music, and S&P Global, to enhance both customer (CX) and employee (EX) experiences. With a global workforce of more than 4,500, we're demonstrating that enterprise software can be user-friendly, swiftly deliver value, and be designed for people. Joining Freshworks means being part of a collaborative global team that values curiosity and impact. Together, we’ll create growth for our customers, our company, and for you.