About the job
Redwood Credit Union is seeking a full-time Member Relationship Specialist for its Point Arena, California branch. This position centers on delivering attentive service to members, supporting a range of account and loan needs, and acting as a representative of the Credit Union in daily interactions.
What you will do
- Provide accurate, friendly service to members, volunteers, staff, and service providers.
- Open new accounts and help match members with the right Credit Union products.
- Cross-sell products and services from Redwood Credit Union and Redwood Community United Services Group.
- Assess member needs, recommend and process loan products, gather necessary documentation, and complete loan funding.
- Suggest additional services that may benefit members.
- Investigate and resolve member inquiries, issues, and complaints while maintaining confidentiality and protecting personal information.
- Maintain files for different account types and audit documents as needed.
- Perform teller transactions accurately and reconcile cash at the end of each day.
- Answer phone inquiries efficiently.
- Participate in branch, department, and company meetings.
- Assist with branch opening and closing procedures.
Location
This role is based in Point Arena, California.
About Redwood Credit Union
Redwood Credit Union values team members who are dedicated to excellent service and enjoy supporting their local community. The organization aims to create a rewarding workplace for its staff.

