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Experience Level
Experience
Qualifications
Requirements Fluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is advantageous. Prior experience in customer service, preferably within the energy or utilities sector. Exceptional communication skills with the capability to clarify complex information. Strong problem-solving skills and a customer-centric mindset. Ability to manage multiple inquiries and prioritize tasks effectively. Familiarity with CRM software and customer support tools. Willingness to work flexible hours, including evenings and weekends if required.
About the job
Join Mercier Consultancy MD and seize a remarkable opportunity as a Portuguese-Speaking Customer Service Representative for a leading Energy Company based in Greece. This role is ideal for enthusiastic individuals dedicated to delivering outstanding customer support within the energy sector. In this position, you will assist customers with their inquiries and concerns, utilizing your proficiency in Portuguese to ensure effective communication.
Key Responsibilities
Handle customer inquiries regarding energy services, products, and billing through phone, email, and chat in Portuguese.
Provide comprehensive information on energy plans, pricing, and usage options to customers.
Assist customers with account management, service subscriptions, and payment inquiries.
Resolve customer complaints and issues swiftly, maintaining a high standard of customer satisfaction.
Accurately document all interactions in the CRM system to ensure thorough record-keeping and follow-up.
Collaborate with internal teams to enhance service delivery and improve customer experiences.
Stay updated on the latest trends and developments in the energy sector to provide relevant support.
About Mercier Consultancy MD
Mercier Consultancy MD is a dynamic consultancy firm specializing in customer service solutions within various sectors, including energy. We are committed to providing exceptional support and fostering a customer-centric environment.
Portuguese-Speaking Customer Service Representative for Energy Company
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Requirements Fluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is advantageous. Prior experience in customer service, preferably within the energy or utilities sector. Exceptional communication skills with the capability to clarify complex information. Strong problem-solving skills and a customer-centric mindset. Ability to manage multiple inquiries and prioritize tasks effectively. Familiarity with CRM software and customer support tools. Willingness to work flexible hours, including evenings and weekends if required.
About the job
Join Mercier Consultancy MD and seize a remarkable opportunity as a Portuguese-Speaking Customer Service Representative for a leading Energy Company based in Greece. This role is ideal for enthusiastic individuals dedicated to delivering outstanding customer support within the energy sector. In this position, you will assist customers with their inquiries and concerns, utilizing your proficiency in Portuguese to ensure effective communication.
Key Responsibilities
Handle customer inquiries regarding energy services, products, and billing through phone, email, and chat in Portuguese.
Provide comprehensive information on energy plans, pricing, and usage options to customers.
Assist customers with account management, service subscriptions, and payment inquiries.
Resolve customer complaints and issues swiftly, maintaining a high standard of customer satisfaction.
Accurately document all interactions in the CRM system to ensure thorough record-keeping and follow-up.
Collaborate with internal teams to enhance service delivery and improve customer experiences.
Stay updated on the latest trends and developments in the energy sector to provide relevant support.
About Mercier Consultancy MD
Mercier Consultancy MD is a dynamic consultancy firm specializing in customer service solutions within various sectors, including energy. We are committed to providing exceptional support and fostering a customer-centric environment.