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Junior Operations Analyst | Quality

Arco EducaçãoCuritiba, São Paulo e Fortaleza
On-site Full-time

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Experience Level

Entry Level

Qualifications

To be part of our process, you should have:A degree in progress or completed. Intermediate to advanced knowledge of Google Sheets or Excel, including:PROCV / PROCXINDEX + MATCHPivottablesConditional formulas (IF, COUNTIF, SUMIF);Experience with data cross-referencing and analysis. Familiarity with data extraction from systems (e.g., Salesforce, Metabase, ERPs or CRMs). Understanding of operational and quality indicators. Knowledge in root cause analysis (5 Whys, Pareto, categorization of reasons).

About the job

  Transforming Education through People 

All positions at Arco are open to People with Disabilities. 

Your daily responsibilities will include:

  • Engaging with order quality and complaints with a strong analytical focus.
  • Conducting data cross-referencing and consolidation to identify trends and deviations.
  • Analyzing large data sets and converting insights into actionable strategies.
  • Supporting the resolution of critical operational cases by collaborating with various stakeholders.
  • Structuring analyses, controls, and dashboards to guide operational decisions.
  • Contributing to continuous process improvement with an emphasis on scalability and efficiency.

About Arco Educação

At Arco, we are dedicated to transforming education through people. Our team is made up of passionate individuals who strive to improve the learning experience for all. We value diversity and are committed to inclusion, ensuring that everyone has the opportunity to contribute.

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