Position has been filled
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Junior Service Desk Technician

AxleRockville, MD
On-site Full-time $65K/yr - $75K/yr
Position filled

Experience Level

Entry Level

Qualifications

Ideal candidates will possess:Prior experience in a service/help desk roleFamiliarity with ITIL practicesStrong problem-solving skills and attention to detailEffective communication skills, both verbal and written

About the role

 


Join Axle as a Junior Service Desk Technician!

As a pivotal member of our team, you will serve as the primary point of contact for NCATS employees seeking technical support. This role encompasses providing assistance with computer hardware and software issues, as well as supporting various operational tasks within our data center. To excel in this position, candidates should have a foundational understanding of service/help desk operations grounded in ITIL principles.

About Axle

Axle is a pioneering bioscience and information technology firm dedicated to enhancing translational research and biomedical informatics. Our team, comprised of experts in biomedical science, software engineering, and program management, is committed to developing innovative research tools that facilitate informed decision-making and expedite scientific discoveries. We proudly collaborate with esteemed research institutions, including various institutes within the National Institutes of Health (NIH), to drive advancements in healthcare and research.

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