About the job
Utility Warehouse is looking for a Lead Service Designer based in London. This role focuses on shaping how customers experience our services, with a strong emphasis on practical, user-focused design. The Lead Service Designer guides the design process and ensures each service feels coherent and connected, whether customers interact online, by phone, or in person.
What You Will Do
- Lead the service design process from concept through implementation
- Work closely with teams across the company to turn complex requirements into clear, usable services
- Champion a user-centric approach in every stage of service development
- Help ensure our services work smoothly across all platforms and touchpoints
Collaboration
This position works alongside product managers, engineers, and other specialists to deliver service solutions that are both intuitive and engaging. The Lead Service Designer acts as a bridge between teams, translating big ideas into real experiences for customers.

