Maintenance Technician - 2nd Shift

Join DigitalOcean as a Customer Success Engineer, specializing in databases, during the 2nd shift. In this dynamic role, you will be pivotal in ensuring the success and satisfaction of our customers by providing technical expertise and support for our database solutions. You will engage directly with our clients, addressing their needs and helping them achie…

Welcome to Demandbase:Demandbase is pioneering the only AI-driven pipeline platform that empowers go-to-market (GTM) teams to automate robust growth at scale. Our platform offers a cohesive view of data, insights, actions, and outcomes, enabling B2B enterprises to effectively align and execute their account-based GTM strategies with assurance. Trusted by thousands of businesses, Demandbase maximizes revenue, minimizes waste, and streamlines data and tech stacks—all within a single platform.We are dedicated to nurturing careers just as much as we are to developing cutting-edge technology. Our commitment extends to our people, culture, and the community surrounding us. Demandbase has been consistently recognized as one of the Best Places to Work in the San Francisco Bay Area by Fortune and one of the 60 Best Companies to Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.Role OverviewAs a Senior Database Platform Engineer, you will architect, develop, and enhance scalable database platforms that support Demandbase’s cloud-native applications. You will be instrumental in shaping the future of database reliability by integrating automation, observability, and compliance into database provisioning, operation, and scalability across AWS environments.This is a senior individual contributor role requiring strong technical ownership and the ability to influence cross-functional teams. You will lead a global Database Reliability Engineering (DBRE) organization, collaborate closely with product and platform teams, and modernize legacy database systems while facilitating a transition towards service-owned, self-service models.Note: The base compensation range for this position applies to candidates based in San Francisco, CA. For all other locations, the compensation range is determined by the primary work location of the candidate. Actual compensation packages are tailored to each candidate and depend on various factors, including skillset, years of experience, and depth of expertise.

Join Cloudflare as a Database Reliability Engineer, where you will play a crucial role in ensuring the reliability and performance of our database systems. You will work collaboratively with our engineering teams to develop, implement, and maintain robust database solutions that support our mission of making the internet safer and faster.Your responsibilities will include monitoring database performance, troubleshooting issues, and optimizing queries to enhance system efficiency. If you are passionate about databases and eager to make an impact in a dynamic environment, we encourage you to apply!

Fieldguide creates software for assurance and audit professionals working in cybersecurity, privacy, and financial auditing. The company’s mission centers on simplifying the work of those who help build trust between businesses. With headquarters in San Francisco and a remote-first approach, team members can work from anywhere in the United States. Fieldguide is supported by investors such as Goldman Sachs Alternatives, Bessemer Venture Partners, and Y Combinator. The team values a range of backgrounds and experiences, believing that diversity strengthens both the company and its mission. Growth, collaboration, and inclusion are core to the culture, giving each team member a voice in shaping the future of business trust and improving work-life balance for audit practitioners. Role overview The Customer Success Engineer - Advisory helps customers adopt Fieldguide’s advisory and consulting solutions, guiding them to realize value and improve their workflows. This position suits former advisory practitioners or transformation leaders who want to work directly with advisory teams using the Fieldguide platform. Success in this role is measured by how well end users adopt the platform, the maturity of customer workflows, and clear, measurable outcomes. The Customer Success Engineer serves as a trusted advisor, supporting clients as they implement best practices and modernize their advisory service delivery. Key responsibilities Guide advisory teams on the Fieldguide platform to deliver efficient, consistent, and high-quality advisory services. Drive customer adoption and ensure clients gain tangible value from Fieldguide’s solutions. Advise clients on best practices and support the modernization of their advisory workflows. Work closely with Product, Engineering, Implementation, and Revenue teams to deliver business impact and share customer insights for ongoing platform improvement. Location This role is based in San Francisco, CA or can be performed remotely from anywhere in the United States.

About the Role DigitalOcean is looking for a Customer Success Engineering Manager in San Francisco. This role centers on guiding a team of engineers who support customers and help them get the most from DigitalOcean’s products. The manager ensures the team has the tools and backing to solve customer challenges and deliver reliable solutions. What You’ll Do Lead and mentor a group of customer success engineers Support team members with the resources they need to assist customers Encourage collaboration and knowledge sharing within the team Help drive customer satisfaction by delivering strong technical support and solutions

Who Are We?Postman stands at the forefront of the API revolution, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Our mission is to facilitate the journey towards an API-first world by simplifying the API lifecycle and enhancing collaboration, allowing users to craft superior APIs with speed and efficiency.Headquartered in San Francisco, we have additional offices in Boston, New York, Austin, Tokyo, London, and Bangalore, the birthplace of Postman. We are a privately held company backed by prominent investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. For further insights, visit postman.com or engage with us on X via @getpostman.P.S: We highly recommend exploring The "API-First World" graphic novel for a deeper understanding of our vision and objectives at Postman.About the RoleJoin us as we expand the Customer Success Engineering team at Postman, seeking engineers with a business-oriented mindset capable of addressing real-world challenges at scale. You will collaborate closely with Customer Success Managers, taking charge of the technical solutions. This consultative position necessitates both expertise and adaptability. You will serve as the technical architect for Customer Success, transforming complex challenges into replicable solutions that can benefit our extensive enterprise customer base.In your role as a Customer Success Engineer, you will guide the technical implementation journey. When customers need assistance navigating from point A to point B, you will devise the most effective strategies—be it through architecting workflows within Postman, guiding integrations, or developing practical workarounds for product limitations. A significant aspect of this role is the transformation of tailored solutions into reusable assets, streamlining the path to value for subsequent customers. We believe in building on past successes rather than reinventing the wheel.Success in this role calls for a combination of technical prowess, systems thinking, and the ability to translate intricate business goals into actionable implementation plans.What You’ll DoValue Acceleration at Scale: You will empower customers to overcome challenges ranging from basic setup hurdles to intricate architectural dilemmas. Your objective is not merely to resolve isolated issues but to identify trends and devise solutions that mitigate future problems. By addressing one customer’s needs, you are effectively addressing the needs of many.Technical Discovery and Solutioning: Collaborate with CSMs to uncover and address client requirements...

Role overview Scale AI seeks a Database Engineer to strengthen and refine its data infrastructure. The position centers on designing, building, and maintaining database systems that deliver high availability and dependable performance. What you will do Design and implement database solutions that align with business requirements Maintain and tune database systems to ensure reliability and speed Collaborate with engineering, product, and operations teams to improve data processing and management Location This role is based in San Francisco, CA or New York, NY.

Join our dynamic team at 360 IT Professionals as a Senior Database Engineer. In this pivotal role, you will leverage your extensive knowledge of SQL to design, implement, and optimize robust database solutions. You will collaborate with cross-functional teams to ensure data integrity and support the organization’s data-driven decision-making.As a Senior Database Engineer, your responsibilities will include developing complex SQL queries, ensuring database performance, and implementing best practices for data management. You will also play a key role in mentoring junior engineers and sharing your expertise throughout the organization.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

Are you a passionate leader with a dedication to customer satisfaction? We are seeking a Director of Customer Success to join our dynamic team at Osaro. In this pivotal role, you will drive customer engagement strategies, ensuring our clients maximize the value of our products and services.You will lead a team of Customer Success Managers, develop best practices for customer onboarding, and cultivate strong relationships with key stakeholders. Your expertise in customer advocacy will be crucial in influencing product development and improving overall customer satisfaction.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Join Anthropic as a Staff+ Software Engineer focusing on Databases, where you'll be at the forefront of our innovative technology solutions. You'll work closely with a collaborative team to design, implement, and maintain robust database systems that empower our AI models and enhance user experience. Your expertise will contribute significantly to our mission of advancing AI safety and usability.

Why Choose FluxAt Flux, we are revolutionizing the hardware landscape by introducing the world's first AI Hardware Engineer. Our mission is to democratize cutting-edge hardware creation and transform the way electronics are designed and manufactured globally.Role OverviewWe are seeking a forward-thinking, technically inclined individual to serve as one of our pioneering Customer Success Engineers. In this role, you will collaborate closely with product, design, engineering, and growth teams, concentrating on empowering customers to successfully utilize Flux for their electronic design needs. Your responsibilities will include delivering training, troubleshooting issues, and translating customer feedback into actionable insights that will inform our future direction.Key ResponsibilitiesConduct technical onboarding and training for new customers, guiding them through Flux’s design environment to ensure they quickly achieve their first significant breakthrough.Analyze and resolve electrical design challenges and application issues, utilizing your Electrical Engineering expertise to lead users to successful solutions.Create educational materials—such as documentation, videos, and sample designs—to enhance knowledge sharing throughout our community.Collect and synthesize customer feedback to shape product priorities and enhance our platform.Work in tandem with engineering and product teams to triage bugs and implement customer-requested features.Foster and maintain robust relationships with customers, acting as their trusted advisor and advocate within Flux.Examine usage data to identify friction points or potential churn and collaborate with cross-functional teams to mitigate these issues.Who You AreYou hold a degree in Electrical Engineering or a related discipline and possess experience in designing PCBs or electronic systems.You have a minimum of 3 years of experience in customer-facing technical roles, including customer success, solutions engineering, or field applications engineering.You are enthusiastic about helping others and can clearly articulate complex technical concepts into actionable guidance.You are adept at troubleshooting circuit designs and can explain trade-offs to both technical and non-technical audiences.You excel in dynamic, fast-paced startup environments and enjoy the challenge of ambiguity.

Forerunner is seeking a dynamic and results-driven Vice President of Customer Success to lead our customer engagement strategies and ensure client satisfaction across our diverse portfolio. This pivotal role will involve overseeing the customer success team, developing best practices for client onboarding, and driving initiatives that enhance the overall customer experience. The ideal candidate will possess a strong background in customer relations, a passion for service excellence, and the ability to foster long-term partnerships.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

About Our TeamJoin OpenAI's dedicated AI Success Engineer team, where we collaborate with visionary organizations to transform advanced AI technology into tangible business advantages. We guide our clients from initial deployment to comprehensive enterprise integration, covering technical integration, workflow innovation, and ongoing program delivery.Our clientele includes a dynamic mix of rapidly growing digital startups, major global corporations, governmental bodies, and academic institutions. Each partnership provides an exciting opportunity to redefine how AI influences work, productivity, and innovation in the education sector. This role is pivotal to our mission.About the RoleAs an AI Success Engineer, you will serve as the primary post-sales liaison for a portfolio of educational institutions. Your key responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying impactful academic and administrative use cases, and delivering measurable value through OpenAI's innovative platform.This multifaceted role combines technical leadership, program management, customer consultation, and product advocacy. You will work closely with customer teams to map workflows, lead configuration and enablement efforts, oversee deployment strategies, and guide institutions toward high-impact use cases that demonstrate the full potential of our platform.Collaboration is crucial; you will partner with Sales, Solutions Architecture, Product, and Research teams to ensure a cohesive and successful customer experience at every interaction. Success in this position translates to accelerated adoption, deeper customer engagement, strategic deployment of use cases into production, and assisting clients in showcasing significant business outcomes.This position is based in San Francisco or New York City, with relocation benefits provided for new hires.Your Responsibilities Will Include:Cultivating the technical relationship with post-sale customers, acting as a trusted advisor for deployment, adoption, and value realization.Overseeing account health, adoption rates, and ongoing technical deployment success within your portfolio.Facilitating technical enablement and configuration sessions across our diverse product offerings.Identifying and validating use cases by collaborating with customer teams to gain insights into workflows and challenges.Coordinating account-level activities to ensure alignment and efficiency in delivering solutions.