Qualifications
What You Will Be Responsible For:Overseeing, coaching, and mentoring Premier Support Engineers, Federal Support Engineers, and team managers to effectively address client inquiries, troubleshoot issues, and optimize Datadog's 400+ integrations. Taking ownership of your team's performance and accountability through managing performance reviews, planning, and addressing any employee relations matters for your direct reports. Collaborating with senior leadership within the Support team to drive team initiatives aimed at enhancing productivity and refining processes. Working closely with internal teams and clients on high-priority escalations, serving as a resource to assist team members in resolving issues as needed. Your Profile:A strong passion for people management and mentorship, with prior experience leading teams, including supervising other managers. Self-driven, detail-oriented, and committed to continuous learning. A critical thinker with a client-centric approach, adept at using data for informed decision-making. A hands-on tinkerer with programming experience and fundamental knowledge of Linux. An active participant in open-source projects and the engineering community, such as meetups. Datadog values diversity and encourages individuals from all backgrounds to apply, even if they do not meet every qualification listed.
About the job
As integral members of Datadog's Technical Solutions team, we serve as the in-house product experts dedicated to fostering Datadog's global expansion. Our mission revolves around empowering potential clients through education and ensuring the satisfaction and success of our existing customers. By leveraging our extensive technical knowledge and product expertise, we provide support through multiple channels including technical assistance, demonstrations, and presentations. Joining our team means stepping into a dynamic environment where you will be both challenged and rewarded as you witness the impact of your contributions to Datadog.
At Datadog, we emphasize the importance of a collaborative office culture that fosters relationships, creativity, and teamwork. Our hybrid work model allows our Datadogs to achieve a balance between their professional and personal lives.
About Datadog
Datadog is a leading observability platform for cloud applications, providing monitoring and analytics services for developers, operations teams, and business users. Our expertise empowers organizations to enhance their operational efficiency and improve their overall performance.