About the job
At BeyondTrust, we empower individuals to channel their purpose into impactful work that contributes to a safer world through our innovative cybersecurity SaaS solutions.
Our dynamic culture, characterized by flexibility, trust, and a commitment to continuous learning, ensures that your growth and contributions are recognized. You will be part of a collaborative environment where colleagues encourage and inspire each other to achieve excellence.
The Role
The Migrations Account Executive plays a pivotal role in expanding and nurturing BeyondTrust’s customer base. This position primarily focuses on engaging with existing perpetual customers to enhance renewal retention, support expansion efforts, and facilitate deployment migrations. You will directly interact with external stakeholders such as customers, partners, and distributors, while also collaborating with internal teams across the Go to Market segment to optimize processes aimed at maximizing customer revenue retention through renewal bookings and elevating customer satisfaction, particularly in the context of SaaS upgrades.
The ideal candidate will have a proven track record in managing customer relationships effectively and achieving renewal and expansion KPIs.
What You’ll Do
- Contribute to achieving annual renewal bookings and migration targets.
- Act as the primary contact for all matters related to perpetual customer accounts within a specific segment, focusing on renewals and migrations.
- Engage in opportunities for add-ons and upsells associated with renewals and migrations.
- Demonstrate proficiency in reporting by building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities.
- Exhibit confidence in customer negotiations and problem-solving, offering effective and innovative solutions.
- Clearly communicate product use-cases, especially in the context of SaaS upgrades and their value propositions.
- Effectively manage escalations and adeptly defuse challenging situations.
- Maintain a proactive approach to your work.
- Foster and sustain professional relationships with relevant internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.).
- Comprehend the Bookings Policy and consistently adhere to it while resolving orders on hold.
