About the job
About PrePass
PrePass® stands as North America's leading platform for weigh station bypass and toll management, revolutionizing the transportation sector. Our mission is to enhance operational efficiency, safety, and compliance for commercial vehicles, ensuring they can traverse highways and interstates without delays. By making informed decisions and building robust systems, we not only support fleets but also contribute positively to the broader economy.
Joining PrePass means being part of a team that implements real-time solutions nationwide, empowering fleets to operate faster and more efficiently. Our work is both challenging and rewarding, presenting intricate problems that require innovative solutions. We seek bold thinkers who are passionate about making an impact and optimistic about the future of transportation.
About the Role
We are currently seeking a Mobile Solutions Architect to take charge of post-sale technical enablement for our Mobile application. This role is pivotal in customer onboarding, pilot execution, and ensuring long-term adoption. Unlike a pre-sales Solutions Architect, this position emphasizes customer success following the sale.
The selected candidate will oversee Mobile pilots and onboarding processes from start to finish: configuring the Mobile app, guiding customers toward value realization, troubleshooting issues, liaising with internal teams for fixes, and ensuring a smooth transition to regular operations once success criteria are achieved. Additionally, you will be responsible for developing and maintaining playbooks, documentation, presentations, value narratives, and performance metrics that facilitate the scaling of Mobile enablement across our customer base.
This highly collaborative, customer-centric role demands a strong technical background, operational excellence, and a commitment to driving adoption and measurable success. This is a hybrid position based in our Phoenix, AZ office.
Responsibilities
- Mobile Pilot & Onboarding Execution
- Lead Mobile pilots and customer onboarding from initiation to successful transition.
- Configure and prepare the Mobile application for customers, ensuring readiness for launch.
- Define pilot scope, success metrics, key milestones, and timelines in collaboration with customers and internal stakeholders.
- Accelerate time to first value by guiding customers through activation and early usage scenarios.
- Customer Enablement & Adoption
- Act as the primary technical and enablement contact during pilot phases and early onboarding.
- Conduct customer walkthroughs, enablement sessions, and provide hands-on support to ensure successful adoption.

