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Network Engineer - Level II

Prime SystemLahore, Punjab, Pakistan
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:Demonstrated hands-on experience in network engineering. Advanced knowledge of routing, switching, firewalls, and wireless technologies. Comprehensive understanding of networking protocols. Solid grasp of the OSI or TCP/IP model. Experience with network diagnostic, monitoring, and analysis tools (3+ years). Familiarity with network operating systems such as Cisco IOS and Juniper JUNOS. Hands-on experience with network hardware (e.g., Cisco, Fortinet, SonicWall, Meraki) and network cabling installation (3+ years). Ability to work independently as well as collaboratively within a team. Strong problem-solving abilities and keen attention to detail. Excellent communication and documentation skills. Capability to manage multiple clients and prioritize tasks effectively.

About the job

As a Network Engineer Level II at Prime System, you will play an essential role in enhancing the technical performance of our clients through expert-level support and innovative solutions. This position comes with significant responsibilities, including the resolution of intricate issues, implementation of effective solutions, and collaboration with clients and internal teams for seamless service delivery.

Key Responsibilities:

  • Deliver high-level technical support to clients, effectively addressing intricate hardware, software, and network challenges.
  • Efficiently troubleshoot and resolve escalated incidents and service requests.
  • Provide on-site support at client locations when necessary.
  • Take the lead in monitoring and managing IT infrastructure for clients, ensuring optimal performance and reliability.
  • Implement and oversee routine maintenance, updates, and system optimizations.
  • Lead initiatives to resolve complex IT incidents, documenting root causes and establishing preventive measures.
  • Mentor Level I engineers in troubleshooting and resolution processes.
  • Contribute to planning and executing IT projects, including system upgrades, migrations, and implementations.
  • Maintain detailed documentation of client environments, configurations, and support procedures.
  • Actively engage in developing knowledge bases and training materials.
  • Work closely with clients to understand their technical requirements and offer proactive solutions.
  • Effectively communicate with clients, providing status updates, technical insights, and recommendations.
  • Perform additional duties as assigned by management to support organizational success.

About Prime System

Prime System is a leading provider of IT solutions, dedicated to delivering high-quality services to enhance the technical capabilities of our clients. Our team of skilled professionals is committed to ensuring optimal performance and reliability in IT infrastructures across various industries.

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