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NOC Engineer

AnexinetBlue Bell
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Essential Qualifications:Exceptional customer service and communication skills, with the ability to convey technical information to non-technical users. Proven troubleshooting techniques and strong analytical abilities. Experience in network infrastructure design and implementation across various platforms, including Edge Devices, Routing, and Switching. Solid knowledge of Server Operating Systems, including Linux, Unix, Windows, and VMWare. Hands-on experience with cloud technologies such as AWS, Azure, Google GCP, Office 365, and G-Suite. Strong organizational skills and attention to detail, with the ability to manage multiple projects under tight deadlines. A flexible mindset, capable of multitasking in a diverse, results-oriented environment.

About the job

Key Responsibilities:

  • Diagnose and resolve hardware, software, and network issues, offering technical support through various channels, including phone, email, and ticketing systems.
  • Manage alerts and incidents generated by our monitoring tools from the ITSM queue.
  • Collaborate with the NOC Team Lead and Director of Managed Operations to troubleshoot and escalate issues effectively.
  • Perform administrative tasks across multiple operating systems.
  • Maintain high levels of customer service when interacting with clients and internal teams.
  • Provide proactive maintenance and support as required.
  • Be available for on-call support and occasional late shifts.

About Anexinet

Join Anexinet, a leader in delivering award-winning digital applications and robust infrastructure solutions. Our team excels in engaging front-end design, rapid development, and a solid back-end, all driven by data insights and strategic partnerships with top technology vendors. Recognized as a 'Best Place to Work' for ten consecutive years by the Philadelphia Business Journal, we pride ourselves on a technology-focused and team-oriented culture in Blue Bell, PA.

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