About the job
Key Responsibilities:
- Diagnose and resolve hardware, software, and network issues, offering technical support through various channels, including phone, email, and ticketing systems.
- Manage alerts and incidents generated by our monitoring tools from the ITSM queue.
- Collaborate with the NOC Team Lead and Director of Managed Operations to troubleshoot and escalate issues effectively.
- Perform administrative tasks across multiple operating systems.
- Maintain high levels of customer service when interacting with clients and internal teams.
- Provide proactive maintenance and support as required.
- Be available for on-call support and occasional late shifts.

