About the job
D-ploy is a premier IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering innovative IT services and solutions to industry-leading clients, with a focus on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and business value.
We are currently seeking an IT Onsite Support Technician to provide essential support to end-users in a professional and regulated environment located in Warsaw.
Key Responsibilities:
- Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.
- Serve as the primary onsite contact for end-user IT issues.
- Troubleshoot incidents and service requests through the ticketing system (ServiceNow).
- Provide prompt and professional user support both desk-side and remotely.
- Accurately document all activities and resolutions in the ticketing system.
- Assist with IT onboarding for new employees, including equipment setup and user guidance.
- Maintain and contribute to the knowledge base documentation.
- Support continuous service improvement initiatives.

