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Operations Manager - Safety & Driver Engagement

BoltBaku, AzerbaijanNew
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in operations management, particularly in safety and engagement. Strong analytical skills with the ability to interpret data and utilize it for decision-making. Exceptional leadership and interpersonal abilities. Experience in developing and executing safety and engagement programs. Ability to work collaboratively with diverse teams.

About the job

Bolt is looking for an Operations Manager focused on Safety & Driver Engagement to join the team in Baku, Azerbaijan. This position centers on improving driver safety, building engagement, and raising the quality of Bolt’s marketplace. The role calls for a detail-oriented approach and strong leadership skills to support both drivers and the broader platform experience.

Role overview

This position holds responsibility for shaping local safety and engagement efforts. The Operations Manager will work closely with cross-functional teams and headquarters stakeholders to ensure drivers and riders benefit from a safe and reliable service. The work directly impacts the day-to-day experience of drivers in Baku and contributes to Bolt’s commitment to a high-quality platform.

Main responsibilities

  • Analyze data to improve driver safety, engagement, and the overall health of the marketplace.
  • Design and implement local safety initiatives to reduce incidents and build trust in the platform.
  • Develop and run driver engagement programs aimed at increasing retention, satisfaction, and performance.
  • Monitor key safety and engagement KPIs, spotting trends, risks, and areas for improvement.

What matters here

Bolt values an inclusive workplace and aims to create cities designed for people. The Operations Manager will play a key part in delivering on this vision by supporting drivers and ensuring a safe, engaging environment for all platform users in Baku.

About Bolt

Bolt is a rapidly expanding technology company that is committed to making urban environments more accommodating for people. With a strong global presence and a focus on inclusivity, Bolt is dedicated to providing safe, reliable, and engaging experiences for both drivers and riders.

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