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Part-Time Italian-Speaking Customer Service Representative for Google Ads

Teleperformance SpainBarcelona, Catalonia, Spain
Hybrid Part-time €10.9K/yr - €10.9K/yr

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Experience Level

Entry Level

Qualifications

Language Proficiency: C2 level in Italian and C1 level in English Customer-oriented with a positive and helpful attitude. Excellent verbal and written communication skills. Well-organized and adept at multitasking. Detail-focused. A collaborative team player committed to fostering a positive workplace culture.

About the job

Description

Are you ready to take your career to the next level and join a rapidly expanding team in the digital landscape?

Become a vital part of our energetic team at Teleperformance Spain in the vibrant city of Barcelona, where you'll engage with an innovative project centered around Digital Marketing Ads , a transformative tool for businesses worldwide!

In this role, you will be the first point of contact for Google customers, utilizing your active listening skills and solution-oriented approach to address inquiries or qualify leads for new Google Ads campaigns.


Key Responsibilities

  • Act as the primary contact, efficiently directing customer inquiries to the appropriate teams.
  • Achieve set KPIs while ensuring exceptional customer service standards.
  • Perform all tasks in accordance with company policies and procedures.
  • Maintain accuracy and compliance, representing our company's values in every interaction.

Requirements

Language Proficiency: C2 level in Italian and C1 level in English

  • Customer-oriented with a positive and helpful attitude.
  • Excellent verbal and written communication skills.
  • Well-organized and adept at multitasking.
  • Detail-focused.
  • A collaborative team player committed to fostering a positive workplace culture.

Preferred Skills

  • Process Improvement: Continuously enhancing processes to increase efficiency and quality.
  • Team Collaboration: Working effectively with colleagues to achieve shared objectives.
  • Effective Communication: Sharing information and ideas through various channels.
  • Emotional Intelligence: Recognizing and managing emotions to build strong relationships.
  • Open-Mindedness: Valuing diverse perspectives to encourage teamwork.
  • Critical Thinking: Analyzing information to make informed decisions.
  • Solution-Focused: Tackling challenges with practical solutions.
  • Entrepreneurial Mindset: Embracing innovation and proactive problem-solving.

Benefits

Benefits

  • Part-time hybrid position in Barcelona with a competitive salary, Monday through Friday.
  • Salary: €10,949.20 gross/year
  • Referral Program: Earn up to €2,000 for referring friends, depending on the language/project.
  • Relocation assistance available.
  • Private Health Insurance.
  • Opportunities for clear career advancement supported by coaches and a motivating team atmosphere.
  • Engaging work environment with bi-weekly meetings and team-building activities.

About Teleperformance Spain

Join Teleperformance Spain, a leader in customer experience management, where we empower businesses to thrive in the digital world. Located in the heart of Barcelona, we offer a vibrant working environment focused on innovation and excellence.

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