About the job
Description
Are you ready to take your career to the next level and join a rapidly expanding team in the digital landscape?
Become a vital part of our energetic team at Teleperformance Spain in the vibrant city of Barcelona, where you'll engage with an innovative project centered around Digital Marketing Ads , a transformative tool for businesses worldwide!
In this role, you will be the first point of contact for Google customers, utilizing your active listening skills and solution-oriented approach to address inquiries or qualify leads for new Google Ads campaigns.
Key Responsibilities
- Act as the primary contact, efficiently directing customer inquiries to the appropriate teams.
- Achieve set KPIs while ensuring exceptional customer service standards.
- Perform all tasks in accordance with company policies and procedures.
- Maintain accuracy and compliance, representing our company's values in every interaction.
Requirements
Language Proficiency: C2 level in Italian and C1 level in English
- Customer-oriented with a positive and helpful attitude.
- Excellent verbal and written communication skills.
- Well-organized and adept at multitasking.
- Detail-focused.
- A collaborative team player committed to fostering a positive workplace culture.
Preferred Skills
- Process Improvement: Continuously enhancing processes to increase efficiency and quality.
- Team Collaboration: Working effectively with colleagues to achieve shared objectives.
- Effective Communication: Sharing information and ideas through various channels.
- Emotional Intelligence: Recognizing and managing emotions to build strong relationships.
- Open-Mindedness: Valuing diverse perspectives to encourage teamwork.
- Critical Thinking: Analyzing information to make informed decisions.
- Solution-Focused: Tackling challenges with practical solutions.
- Entrepreneurial Mindset: Embracing innovation and proactive problem-solving.
Benefits
Benefits
- Part-time hybrid position in Barcelona with a competitive salary, Monday through Friday.
- Salary: €10,949.20 gross/year
- Referral Program: Earn up to €2,000 for referring friends, depending on the language/project.
- Relocation assistance available.
- Private Health Insurance.
- Opportunities for clear career advancement supported by coaches and a motivating team atmosphere.
- Engaging work environment with bi-weekly meetings and team-building activities.
