About the job
Lush North America is dedicated to supporting retail and manufacturing operations across Canada and the United States. Our payroll function plays a crucial role in our operations, relying on streamlined processes, precise data management, and robust controls.
We are seeking a Payroll Process Improvement Lead to elevate our payroll operations through comprehensive process ownership, collaborative partnerships, and measurable enhancements throughout North America.
In this role, you will be an individual contributor responsible for leading and closely collaborating with the People and Culture, Finance, and various business units at Lush to enhance essential people-to-pay workflows that influence payroll accuracy, compliance, and team efficiency. You will advocate for payroll needs in upstream decision-making, ensure alignment among stakeholders on standards and accountability, and design practical, audit-ready controls that mitigate risks and endorse sustainable practices.
Reporting to the Assistant Controller, the Payroll Process Improvement Lead, North America will undertake the following RESPONSIBILITIES:
Operational Improvements And Payroll-Adjacent Services:
- Enhance the termination process from start to finish with standardized intake forms, approval checkpoints, and timely updates in ADP to minimize overpayment and compliance risks.
- Streamline processing of change forms for job and rate changes with clear approval workflows and a comprehensive audit trail.
- Refine seasonal onboarding processes, ensuring effective coordination with third-party services as necessary.
- Optimize processes regarding payroll-adjacent obligations like workers’ compensation, employer health tax, and other state withholding taxes through improved tracking, scheduling, reconciliation, and follow-up.
Payroll System Integrations and Onboarding (Payroll Lead Liaison):
- Collaborate with Talent Acquisition, People, and Systems teams to outline payroll requirements for the integration of US Greenhouse to ADP onboarding.
- Establish source-of-truth decisions, necessary fields, approval timing, and validation rules.
- Oversee payroll readiness for go-live, including designing test scenarios, aligning payroll cutover, and developing a reconciliation strategy.
- Create an operating model that ensures consistent adoption of the new workflow, preventing regression to manual processes.

