companyMirantis Inc. logo

Principal Customer Engineer

Mirantis Inc.AustinNew
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in customer support or engineering roles, preferably in cloud technology. Strong problem-solving skills and the ability to communicate complex technical concepts effectively. Experience with Kubernetes, Docker, and cloud platforms. Excellent interpersonal skills and a customer-first mindset. Bachelor's degree in Computer Science or a related field is preferred.

About the job

Mirantis Inc. seeks a Principal Customer Engineer based in Austin. The role blends technical expertise with direct client engagement, supporting organizations as they adopt and operate Mirantis cloud solutions. Success in this position comes from guiding customers to reach their goals while navigating the challenges of cloud technology.

What you will do

  • Partner with customers to understand their objectives and support them in achieving results through Mirantis products.
  • Offer technical guidance and actionable advice throughout each phase of the customer’s cloud journey.
  • Work with teams across Mirantis to design and implement solutions tailored to client needs.
  • Lead technical workshops and deliver training sessions that help customers grow their skills and confidence.

Requirements

  • Deep knowledge of cloud technologies and experience in customer support roles.
  • Background in working directly with clients in technical environments.
  • Ability to lead workshops and communicate technical concepts clearly.
  • Proven skill in collaborating with cross-functional teams to address complex challenges.

About Mirantis Inc.

Mirantis is a leading provider of cloud infrastructure and application management solutions. We empower companies to accelerate their cloud journey while ensuring reliability and efficiency. Our innovative solutions are designed to help organizations achieve their goals and stay ahead in a rapidly evolving technological landscape.

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