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Product Manager, Agent Development

SierraTokyo
On-site Full-time

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Experience Level

Mid to Senior

About the job

About Us

  • At Sierra, we are pioneering innovative solutions that empower businesses to enhance their customer interactions through advanced AI technology. Headquartered in San Francisco, our global presence includes offices in Atlanta, New York, London, France, Singapore, and Tokyo.

  • Our core values, Trust, Customer Obsession, Craftsmanship, Intensity, and Family, are integral to our culture and guide our actions as we strive for excellence in everything we do.

  • Founded by Bret Taylor and Clay Bavor, our leadership brings a wealth of experience from industry giants. Bret is the current Board Chair of OpenAI and has held pivotal roles as co-CEO of Salesforce and CTO of Facebook. Clay spent nearly two decades at Google, spearheading initiatives like Google Lens and Project Starline.

Your Role

  • Develop Cutting-Edge AI Agents: Collaborate closely with engineers and clients to design and launch enterprise-level AI agents capable of managing thousands of customer interactions daily.

  • Customer Engagement: Connect with stakeholders at all levels to:

    • Identify and evaluate their needs.

    • Deliver compelling demonstrations of Sierra’s AI solutions.

    • Resolve technical hurdles by collaborating with technical teams.

    • Enhance AI agents to align with and anticipate customer requirements.

    • Serve as a trusted advisor, influencing our clients' strategic technical approaches.

  • Drive the Product Roadmap: Partner with engineering and product teams to define and implement vital features that ensure customer success.

Who You Are

  • 5-7+ years of experience in product management, specifically for highly technical products.

  • Proven track record of delivering successful AI or software products.

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal abilities.

  • Ability to thrive in fast-paced, collaborative environments.

About Sierra

Sierra is at the forefront of transforming customer experiences through AI, with a global reach that fosters dynamic collaboration. Our values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family shape our culture and drive our commitment to excellence.

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