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Program Support Specialist

On-site Full-time $36K/yr - $37.5K/yr

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Experience Level

Experience

Qualifications

High school diploma or equivalent and four years of experience required, orAssociate degree and two years of experience required. Required Experience: Experience in customer service with diverse populations. Required Clearances: Candidates must provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH).

About the job

The Program Support Specialist plays a vital role in facilitating the EARN/Work Ready programs by providing essential support at various program locations. This position is dedicated to helping participants access the resources they need to successfully achieve their established goals. The Program Support Specialist will engage with participants in computer labs and classrooms to ensure that program objectives are effectively met.

Key Responsibilities include:

  • Facilitating program operations and coordinating activities, including setup, implementation, and orientation, while supporting staff, participants, work activity sites, and other stakeholders to meet program goals.
  • Implementing necessary educational, behavioral, and developmental supports, including assistive technology, to enhance participant engagement and transition into employment.
  • Reporting on overall program status and progress according to established guidelines, including time and attendance and goal plans required to meet participants' and program goals.
  • Assisting with various training activities, including orientation and job readiness sessions, from intake to exit, ensuring all required documentation is completed.

External Hiring Range: $36,036.00 to $37,477.44 per year

Schedule: Monday through Friday, 8:00 a.m. – 4:00 p.m. Some evenings and weekends may be required, with a schedule that can vary based on departmental needs.

Travel: Local travel may be required.

About Goodwill of Southwestern Pennsylvania

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a leading nonprofit organization dedicated to funding job training, education, and community programs through the sale of donated clothing and household items in Goodwill stores and online. Join our mission-driven team of 1,000 individuals, where each member plays a crucial role in enhancing our community. Goodwill has been recognized for three consecutive years by Forbes as one of America's 'Most Inspiring Companies'. We offer a broad range of career opportunities, from entry-level to management positions in retail, human services, and administrative fields. Discover more about working at Goodwill. You can make a difference, and we can show you how.

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