About the job
Serve Robotics designs and operates autonomous sidewalk delivery robots, aiming to make robotic delivery part of daily routines. These robots are already active in cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago. The company brings together expertise from software, hardware, and design, blending machine learning and computer vision with a focus on user experience. Collaboration, practical problem-solving, and mutual respect shape the team’s approach.
Role overview
The Reliability Operations Engineer will help maintain and improve the reliability of Serve Robotics’ robotic and cloud systems. This position centers on supporting operations and troubleshooting technical issues, with a focus on daytime hours in Sweden.
What you will do
- Respond to Tier 2 escalations to support the reliability of both robotic and cloud-based systems.
- Refine and optimize operational runbooks and processes to improve efficiency.
- Investigate technical issues as they arise, focusing on timely resolution.
- Collaborate with senior engineers, product teams, and Site Reliability Engineers (SREs) to troubleshoot and resolve incidents.
- Support incident response by triaging problems and coordinating communication across teams for effective solutions.
Location
This position is based in Sweden and involves working during daytime hours in this region.

