About the job
- Architect and oversee the implementation of endpoint management solutions tailored for retail and e-commerce environments across Windows, macOS, and mobile platforms.
- Set up and uphold mobile device management (MDM) and endpoint management platforms, including Microsoft Intune and Jamf, ensuring optimal functionality.
- Formulate and enforce device configuration policies, security protocols, and compliance standards in line with both organizational and regulatory requirements.
- Streamline endpoint management processes through automation using scripting languages such as PowerShell, Python, or Bash to drive operational efficiency.
- Oversee the lifecycle of devices, encompassing provisioning, onboarding, updates, patch management, and decommissioning activities.
- Continuously monitor endpoint health, security posture, and performance metrics; conduct data analysis to proactively identify and address potential issues.
- Collaborate with IT security teams to ensure endpoint devices adhere to established security standards and compliance mandates.
- Deliver technical support and troubleshooting for endpoint-related concerns while maintaining comprehensive documentation of configurations and solutions.
- Administer Active Directory and identity management systems to guarantee appropriate user access and device authentication.
- Engage with retail store managers and e-commerce teams to assess technology needs and implement solutions that elevate operational efficiency.
- Remain abreast of industry best practices, emerging technologies, and vendor updates in endpoint management.

