Retail Floor Lead - Full-time

MejuriSouth Coast Plaza, Costa Mesa

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in retail management or leadership roles. Exceptional communication and interpersonal skills. Strong analytical and problem-solving abilities. Passion for fine jewelry and customer experience. Ability to thrive in a fast-paced, dynamic environment.

About the job

Since its inception in 2015, Mejuri has transformed the concept of fine jewelry into a modern expression of individuality. Moving away from traditional gifting, we champion a personal approach to jewelry that reflects self-celebration, style, and daily life.

Founded by Noura Sakkijha, a third-generation jeweler, Mejuri is built on the belief that fine jewelry is not just for special occasions and should be free of guilt. Our mission is to empower individuals to celebrate themselves with stunning, accessible pieces.

With an omnichannel presence, we meet customers wherever they are, be it online, through our app, or in one of our 58+ retail locations globally. We are also committed to responsible sourcing, sustainability, and philanthropy, aligning our practices with our values and long-term vision.

The Role:

The Floor Lead is a vital member of our store leadership team, responsible for driving store success by maintaining exceptional customer service standards, enhancing team development, and ensuring smooth day-to-day operations. As a key figure on the sales floor, you will demonstrate exemplary interpersonal skills and consistently embody Mejuri’s core values. A natural motivator and team collaborator, you will inspire your colleagues with a positive, can-do attitude, fostering a vibrant environment for both staff and customers.

Join Mejuri as we redefine luxury, one customer experience at a time.

Customer Focus:

STACK: Lead by example and validate the quality of the in-store customer experience by training and upholding Mejuri’s Steps of Selling.
STACK Leadership: Maximize results and achieve Key Performance Indicators (KPIs) by driving both personal and team performance and engagement.
Services: Promote a positive customer experience and enhance service offerings, including piercing and engraving.
KPIs: OPH, NPS (85% or higher), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations:

Inventory: Participate in the execution of monthly inventory and cycle counts, ensuring accurate stock management.

About Mejuri

Mejuri is a trailblazer in the fine jewelry industry, focusing on modern self-expression and sustainability. Our commitment to responsible sourcing and philanthropy sets us apart as we strive to empower individuals to celebrate themselves with beautiful, guilt-free jewelry.

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