About the job
At Steer, we provide a comprehensive suite of software solutions designed specifically for modern automotive repair shops. Our user-friendly and cost-efficient platform consolidates essential tools that empower shop owners to maximize profitability, allowing them to focus on delivering exceptional service while minimizing concerns about marketing and customer retention.
Originally launched as an online directory for drivers seeking local mechanics, Steer has evolved to introduce a complete Customer Relationship Management (CRM) marketing suite. This suite features text messaging, email automation, direct mail integration, reputation management, appointment reminders, and more. As industry innovators, we take pride in leading the automotive repair sector. In August 2024, we expanded our capabilities by acquiring AutoOps, a leader in intelligent scheduling software for auto repair shops, enhancing customer scheduling experiences through websites and Google Business Profiles.
About the Role
The Revenue Operations Analyst will be the key architect behind our end-to-end revenue lifecycle and go-to-market workflows. In this pivotal role, you will facilitate seamless collaboration among Sales, Customer Success, and Onboarding teams to ensure our revenue engine operates smoothly from initial lead generation through to final handoff. You will not only oversee data but will also design the frameworks and automated workflows that empower our customer-facing teams to scale effectively. This role demands a unique blend of operational discipline, technical CRM knowledge, and a proactive mindset focused on optimizing processes.
You Are
- A Workflow Architect: You perceive spreadsheets as a series of events that can be automated and enhanced.
- Process-Oriented: You thrive on identifying bottlenecks and implementing HubSpot automation to minimize manual friction among teams.
- Detail-Obsessed but Fast: You maintain meticulous accuracy while monitoring live deal flows and ensuring data integrity throughout dynamic sales cycles.
- A Systems Thinker: You appreciate how adjustments in Sales properties impact Onboarding and Customer Success metrics.
- A Strong Communicator: You confidently hold Sales and Customer Success teams accountable for data hygiene and documentation.
