Sr. IT Support Engineer I

ABOUT BOXBox (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to enhance collaboration, oversee the entire content lifecycle, safeguard critical assets, and revolutionize business processes with cutting-edge enterprise AI technology. Since our inception in 2005, we've simplified workflows for numerous prominent g…

We are seeking a highly skilled Senior Cyber Security Engineer specializing in applications to join our dynamic team at Colliers International EMEA. In this role, you will be responsible for developing and implementing robust security measures to protect our applications and ensure the integrity of our systems.As a key player in our cybersecurity team, you will collaborate with cross-functional teams to identify vulnerabilities and enhance our security posture. Your expertise will drive innovative solutions that safeguard our digital assets and support our commitment to providing top-notch service to our clients.

Join Veeva Systems, a pioneering force in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS companies, we achieved over $2B in revenue last fiscal year and are poised for even more growth.Our core values define us: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of customers, employees, society, and investors.As a Work Anywhere company, we offer the flexibility to work from home or in the office, ensuring you can thrive in your preferred environment.Be a part of our mission to transform the life sciences industry and create a positive impact for our customers, employees, and communities.The RoleWe are looking for a skilled Product Support Engineer to join our expanding Product Support team. As part of a recognized market leader in SaaS for Life Sciences, you'll support both customers and internal teams such as Consulting and Sales Engineering.The Product Support team is rapidly growing in Poland and Hungary. As a valued team member, you'll collaborate closely with Development and QA teams to diagnose, troubleshoot, and resolve intricate issues. Your ability to learn quickly, persist, and think creatively will be essential.This is a full-time position with optional on-call responsibilities for weekend coverage. Candidates must be based in Poland and eligible for employment, as Veeva is unable to sponsor work visas. You will be applying for a Contract of Employment with Veeva Systems Poland sp. z o.o.

Join Kanadeviainova as a Construction Support Engineer and play a crucial role in the successful execution of our construction projects. In this dynamic position, you will collaborate with various teams, ensuring that all aspects of construction operations run smoothly and efficiently. Your expertise will be invaluable in addressing challenges and optimizing processes on-site.

Join our dynamic team as a Level 1 Technical Support Engineer at Capital Group, where you'll play a pivotal role in ensuring customer satisfaction through excellent support services. As a key point of contact for our clients, you will troubleshoot technical issues, guide users through problem-solving steps, and escalate complex issues to senior support staff.This position offers a fantastic opportunity for individuals looking to begin their career in tech support, with comprehensive training and support to develop your skills further.

inetum2 seeks an IT Support Engineer in Wrocław to work with VBI solutions. This role centers on supporting clients by addressing technical issues and ensuring their systems operate reliably. Key responsibilities Handle customer requests involving both software and hardware components Troubleshoot technical problems as they come up Support clients with questions about their systems Maintain a proactive and customer-focused approach in all interactions What matters here Strong problem-solving skills Clear, effective communication with customers Initiative and attention to detail

Join our dynamic team as a Cloud Support Engineer at MicroStrategy in Warsaw. In this pivotal role, you will provide comprehensive support and solutions for cloud-based applications, ensuring our clients achieve optimal performance and satisfaction. You will collaborate closely with various teams, troubleshoot complex issues, and contribute to the continuous improvement of our cloud services.

Deliver robust 2nd-level technical support during off-hours and weekends.Ensure adherence to agreed service levels as outlined in the Service Level Agreement (SLA).Oversee infrastructure monitoring and facilitate integration with external systems.Manage incident reporting and escalation processes effectively.Foster and maintain positive relationships with clients and team members.

Join our team as an IT Support Engineer at evooq, where you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring the seamless operation of our technology systems. This is an exciting opportunity to work in a dynamic environment that fosters professional growth and innovation.

Are you ready to join a team that is transforming the logistics industry? At TIMOCOM, we are the driving force behind innovation, delivering pioneering digital solutions. Our Road Freight Marketplace connects over 55,000 clients, forming one of Europe’s largest and most dynamic logistics networks, enabling smart, safe, and easy navigation of challenges.As one of the most valued mid-sized IT employers in the European logistics sector, we have been leading the way for over 25 years. With courage, creativity, passion, and a strong team spirit, we shape the digital transformation of road freight transport.We believe in optimization and effective solutions, positioning ourselves as a non-corporate corporation. Since opening our office in Wrocław in 2019, we have intensified our efforts and are expanding our team.

Key ResponsibilitiesServe as the 3rd-level escalation point for intricate technical challenges pertaining to CDN and Edge Network products.Diagnose and rectify advanced issues involving caching, DNS, routing, load balancing, SSL/TLS, and web security.Take full ownership of high-severity incidents (P1/P2) and collaborate with Engineering, Network, and Operations teams to ensure swift resolution.Assist with root cause analysis (RCA) and contribute to proactive measures aimed at minimizing incident recurrence.Analyze traffic patterns, cache efficiency, and node performance to enhance content delivery.Support production changes, maintenance windows, and software upgrades.Provide technical guidance and mentorship to L1 and L2 Support Engineers.Maintain and enhance internal documentation, runbooks, and troubleshooting guides.Engage in post-incident reviews and initiatives for continuous improvement.

Key ResponsibilitiesServe as the highest level of escalation for intricate technical challenges related to Cloud infrastructure and services.Conduct thorough investigations, diagnoses, and resolutions for complex incidents involving computing, storage, networking, and virtualization components.Analyze logs, metrics, and configurations to pinpoint root causes and deploy effective solutions.Take ownership of high-severity incidents, coordinating resolution efforts with Engineering, DevOps, SRE, and Operations teams.Engage in root cause analysis (RCA) and formulate preventive action plans.Assist in the deployment, upgrades, and maintenance of production Cloud environments.Partner with Product and Engineering teams to replicate issues and validate fixes.Provide mentorship and support for L1 and L2 Support Engineers.Create and maintain comprehensive runbooks, SOPs, and technical documentation.

Wix.com is looking for an Application Security Specialist in Krakow to help protect both applications and sensitive data. This role centers on working closely with development teams to strengthen security across our products. What you will do Collaborate with developers to apply security best practices throughout the software development lifecycle Conduct vulnerability assessments to identify and address risks in applications Respond to security incidents and support remediation efforts Impact Your work will directly support a safer experience for Wix users and contribute to a stronger overall security posture for the company.

Join Catalogic Software as a Support Engineer specializing in CloudCasa at Levels 2 and 3. In this dynamic role, you will provide expert technical support for our cloud data protection solutions, ensuring our clients receive the highest level of service. Your responsibilities will include troubleshooting complex issues, collaborating with engineering teams, and contributing to the continuous improvement of our products.

Role Overview O-I Glass, Inc. is seeking an IT Applications & Solutions Architect in Poznań. This position shapes the design of IT solutions that support business goals. The architect works closely with teams across the company to deliver applications that are scalable, reliable, and meet industry standards. What You Will Do Design IT solutions that address business requirements Collaborate with cross-functional teams during the development and implementation of applications Ensure applications remain scalable and reliable Align technology choices with industry standards Contribute to IT strategy and support key projects Location This role is based in Poznań.

At Lely, we are always on the lookout for talented and passionate individuals who want to contribute to our innovative solutions in the agricultural sector. By submitting an open application, you take the first step towards a potential career with us. We value creativity, teamwork, and a commitment to sustainability.

Eurofins is always seeking talented individuals who are passionate about their field. If you are looking for an opportunity to contribute to a dynamic and innovative team, we encourage you to submit a spontaneous application.Join us to explore a wide range of possibilities for your career development and become part of a global leader in laboratory services. We value creativity, dedication, and collaboration in our work environment.

At Base, our mission is to empower entrepreneurs to conquer the global e-commerce landscape. We provide technology that revolutionizes the way they sell online.Our international team, spanning from Europe to both Americas, delivers an all-in-one system for thousands of sellers. We integrate them with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.However, we are not just another tech company. We are one of the fastest-growing platforms in the industry, having grown 15-fold in the last 3 years! We prioritize a culture that values real impact and collaboration, with our team being the heart of our innovation.Does this sound intriguing? If you want to make a real impact in global e-commerce, apply today! We are waiting for you!

Join Our TeamAt Hitachi Digital Services, we are on a mission to empower positive changes in the world through innovative digital solutions. Our vision focuses on the potential for transformation in urban spaces, environmental conservation, and life-saving technologies. By harnessing our collective expertise and cutting-edge technology, we help our clients navigate from the present to a bright future.We value diversity in experiences and perspectives, believing that your unique journey can contribute to our shared success.Your RoleCollaborate proactively with teams across the organization to address and resolve customer and team challenges.Analyze product usage data from live environments to devise strategies for optimizing operational costs and enhancing application maintainability.Identify performance bottlenecks in applications and propose solutions to ensure optimal performance, quality, scalability, security, and responsiveness.Contribute ideas to reduce costs in IT and business operations.Design, document, and implement technical solutions for various systems, while considering integration, maintenance, and migration aspects.Ensure the efficiency, security, and alignment with the organization's goals.Create compliance architecture methods, including data storage, metadata management, and change control.Plan, execute, and document unit tests, providing regular status updates and addressing issues.Work collaboratively with third-party engineers and tools.Act as the escalation point for all technical issues within projects.Demonstrate effective communication and teamwork skills, able to discuss technical challenges and approaches confidently with clients.

Are you passionate about crafting innovative software solutions? If you don’t see a current opportunity that aligns perfectly with your skills, we invite you to submit a general application!At INNERGY, we are always eager to connect with motivated individuals who are driven to create impactful software and empower our customers in achieving their goals. If you’re enthusiastic about our mission and are keen to join a dynamic team, we encourage you to share your details with us.Who is a great fit?You thrive on tackling real-world challenges and enjoy learning as you progress.You take initiative and are dedicated to following through on your commitments.You appreciate a culture of collaboration, humility, and continuous growth.You are passionate about developing products and experiences that delight our customers.You possess experience in diverse fields such as product engineering, customer success, implementation, sales operations, finance, support, and more.What to expect after applyingYour application will be reviewed by our Talent Acquisition team and stored for future reference. If a suitable position opens up that matches your expertise and interests, we will reach out to initiate a conversation.Even if the timing isn’t right now, we would love to keep in touch.Submit your application and let us know a bit about yourself, what excites you, what your strengths are, and how you envision making a difference at INNERGY.