Customer Support Specialist

Role Overview NMI is looking for a Customer Support Specialist in Cape Town, South Africa. This role focuses on helping clients get the most from our products and services by providing prompt, knowledgeable support. What You Will Do Respond to customer inquiries with clear, accurate information Troubleshoot product or service issues and guide customers to so…

Company OverviewAt QuickTeam, we empower businesses with exceptional virtual employees, including dedicated assistants, friendly receptionists, and efficient support staff. Our mission is to enhance operational productivity and allow organizations to concentrate on their core objectives by providing reliable support services. By joining the QuickTeam family, you play a pivotal role in driving business success while enjoying a collaborative and supportive work environment that fosters long-term growth and professional development.Position OverviewWe are currently seeking a Technical Support Specialist for a full-time remote role. In this position, you will tackle technical challenges, troubleshoot issues, and strive to ensure outstanding customer satisfaction. Your responsibilities will include resolving support tickets, analyzing technical problems, and delivering effective solutions while maintaining clear and concise communication with our customers.

About the Role WNS Global Services is hiring a Desktop Support Technician in Cape Town. This entry-level role focuses on delivering technical support to end users and keeping desktop systems running smoothly. What You Will Do Troubleshoot hardware and software problems on user desktops Assist users with IT-related questions and issues Support daily operations by maintaining desktop systems Who We’re Looking For Proactive attitude and willingness to learn Interest in providing technical support Strong communication skills

Role Overview Talent Engine is looking for a Data Lead based in Centurion, Gauteng. This role shapes the company’s data strategy and supports data-informed decision-making throughout the organization. What You Will Do Oversee how data is collected, managed, and analyzed across the business Maintain data integrity and ensure teams can access the information they need Work with colleagues from multiple departments to support business goals through data Help build and improve the company’s data infrastructure What You Bring Experience leading data initiatives or teams Strong skills in data management and analysis Ability to collaborate with cross-functional groups

Job Overview:The Professional Services Engineer plays a crucial role in supporting the Project team, leveraging technical expertise for varied project implementations and extended client engagements. The ideal candidate exhibits exceptional attention to detail, is proactive, and is adept at meeting customer needs. This role emphasizes maintaining the organization’s high standards for customer service and ensuring project delivery adheres to compliance and quality benchmarks. A strong ability to manage high-pressure client situations is essential, and a commitment to providing outstanding customer service is paramount.Key Responsibilities:Achieve 70% billable hours weekly through active project engagement and dispatch.Travel to client locations as needed to support project initiatives; on non-travel days, work will be conducted either remotely or at designated office locations.Deliver exceptional service to clients and customers.Collaborate closely with the project team to meet specified objectives outlined in the project statement of work.Gather and analyze project data to create status reports aligning with project milestones and suggest future actions accordingly.Review production, malfunction, and maintenance reports to identify and resolve issues.Evaluate project timelines against planned schedules, identifying real or potential challenges, facilitating solutions to ensure timely project completion.Prioritize personal utilization in project work to focus on productive, billable tasks.Perform other related duties as assigned, including dispatching work at client sites and managing service tickets within the project team queue.Analyze and troubleshoot ticket logs, tracking problem nature and resolution, performing all levels of basic incident analysis.Serve as a first-level technical escalation point for associate engineers, assisting with troubleshooting and solution provision, escalating to senior engineers when necessary.Engage directly with multiple advanced engineering groups and vendors to escalate technical issues, provide client updates, and drive incident resolutions, often collaborating across multiple teams as needed.

Join virtuhire as a Sales Support Specialist in the thriving recruitment industry! In this fully remote position, you will play a pivotal role in supporting our sales team by providing essential administrative assistance and ensuring that our recruitment processes run smoothly. Your organizational skills and attention to detail will be crucial in maintaining client relationships and managing various tasks effectively.Key responsibilities include handling client inquiries, assisting with the preparation of sales presentations, and coordinating schedules. If you are passionate about recruitment and eager to contribute to a dynamic team, we want to hear from you!

Job Title:Website & Platform Support SpecialistIndustry:Digital Marketing / Web Infrastructure / Website OperationsJob Type:Freelance / Deliverables-basedCompensation:£40–£50 per completed support task, based on complexity.Role Overview:The Website & Platform Support Specialist plays a crucial role in ensuring the operational integrity of client websites and digital systems. This position entails diagnosing and resolving technical challenges, enhancing website performance, managing integrations, and ensuring seamless user experiences.Key Responsibilities:Technical TroubleshootingDiagnose and resolve website issues, including errors, bugs, and performance challenges.Identify underlying causes of technical problems on WordPress sites.Repair broken functionalities such as forms, links, plugins, or scripts.Website & Plugin SupportManage plugin updates and address compatibility challenges.Troubleshoot conflicts between themes, plugins, or custom code.Ensure website stability after updates or changes.Form & Integration SupportTest and repair contact forms, lead capture forms, and submission workflows.Support integrations with CRM systems, email marketing tools, and tracking platforms.Ensure accurate data capture and transmission.Performance & StabilityAddress loading speed issues and other performance-related problems.Monitor for errors or downtime indicators.Support overall website reliability and uptime.Technical Issue ResolutionRespond to assigned technical tickets and tasks.Investigate issues reported by internal teams or clients.Provide clear resolutions within agreed turnaround times.CollaborationWork collaboratively with website editors, developers, and marketing teams.Escalate complex issues as needed.Provide feedback on recurring technical challenges.

Role overview talent-engine is seeking an Account Manager based in Cape Town, Western Cape, South Africa. This position centers on building lasting client relationships, ensuring client satisfaction, and supporting the growth of assigned accounts. Collaboration with teams throughout the company is essential to deliver solutions tailored to each client and to maintain a high standard of service. Main responsibilities Develop and strengthen connections with assigned clients Act as the primary contact for client questions and requests Spot opportunities to expand and grow existing accounts Track account performance and provide reports on key metrics Work with internal teams to address client needs and deliver effective solutions

Sales Support SpecialistJob OverviewAre you an organized individual with a strong commitment to operational excellence and exceptional client service? Join our vibrant UK-based company as a Sales Support Specialist. In this crucial role, you will be instrumental in advancing the sales process. Collaborate closely with a high-performing sales team to prepare accurate quotes, manage orders, and facilitate smooth communication between clients and internal stakeholders. If you excel in a dynamic, fast-paced environment and possess a keen attention to detail, this position may be the perfect fit for you.Salary: R28,000Key ResponsibilitiesTimely preparation of both simple and complex sales quotes tailored to customer requirements and company guidelines.Acknowledge and process quotes and inquiries within established SLAs.Submit deal registrations promptly within 2 hours of the request.Coordinate logistics to guarantee timely product delivery and address any associated challenges.Deliver proactive support to clients and the sales team, responding to inquiries and directing warm leads to account managers.Assist the Sales Director with order tracking, reporting, and managing open inquiries.Maintain up-to-date and accurate records within the CRM system, including customer information, sales activities, recurring billing, and renewal prospects.Create detailed renewal opportunities for expiring software or hardware orders, including potential revenue and profit estimates.Continuously identify and implement process improvements to enhance sales support operations.

About KeenKeen is dedicated to creating exceptional customer experience (CX) and operational teams for rapidly expanding tech companies across the U.S. and Canada. Our teams specialize in supporting intricate software platforms utilized by businesses globally.This position transcends the traditional call center role; our teams engage in complex tasks that demand critical thinking, product expertise, and innovative problem-solving. You will thrive in a fast-paced, data-driven, performance-focused environment.In return, Keen provides long-term career opportunities, fair compensation, and a chance to be part of the evolving landscape of the customer support industry. As Tier-1 tasks become automated through AI, our teams concentrate on the intricate challenges that tech companies will always encounter.About the RoleWe are in search of Senior Customer Support Advisors to assist in troubleshooting software and hardware platforms utilized by businesses in the U.S. and around the world.In this role, you will support customers in resolving complex and unique technical issues, operational workflows, and platform usage through phone, email, chat, and messaging channels. This may involve diagnosing problems with web applications, integrations, and connected hardware utilized by merchants and operators.This position operates within a structured, results-oriented support setting where reliability, accountability, and meticulous attention to detail are paramount. Successful team members are adept at managing multiple customer interactions simultaneously while consistently meeting service standards.This is a full-time, in-office position at our Cape Town office in Woodstock.What You Will DoProvide inbound customer support via phone, email, chat, and SMS, upholding professionalism and urgency while managing multiple inquiries concurrently.Troubleshoot and resolve issues related to orders, payments, platform workflows, integrations, and connected hardware utilized by business customers.Investigate and diagnose problems within web applications, dashboards, and third-party integrations, escalating bugs or system issues with comprehensive documentation.Guide customers through technical troubleshooting processes, including configuration, connectivity, and platform functionality.Maintain strong operational metrics, including response times, resolution times, CSAT (target 90%+), and documentation quality.Ensure consistent in-office attendance and punctuality, adhering to scheduled shifts.Follow internal support procedures to log tickets, update case notes, and track resolution progress across multiple systems.Escalate high-risk or complex issues with clear context, investigation notes, and suggested next steps.

Are you passionate about technology and helping others? Join our dynamic team at Pearl Talent as an IT Support Specialist. In this fully remote role, you will provide exceptional technical support and solutions to our clients, ensuring their systems run smoothly and efficiently.As an IT Support Specialist, you will be the first point of contact for technical issues, troubleshooting hardware and software problems, and offering guidance to users. Your expertise will play a crucial role in enhancing our clients' experience and maintaining high levels of satisfaction.

assist-world is looking for a Virtual Assistant to provide recruitment support. This remote role, based in South Africa, plays a key part in keeping the hiring process organized and positive for both candidates and the internal team. Role overview The Virtual Assistant works closely with the recruitment team to maintain smooth operations. The focus is on identifying qualified candidates and supporting each stage of the hiring cycle. What you will do Coordinate interview scheduling and manage team calendars Assist with candidate outreach and communication Maintain and update recruitment databases Location This position is fully remote and open to candidates based in South Africa.

Join our dynamic team at System Canada Technologies as a Software Support Consultant. In this role, you will be pivotal in providing exceptional technical support to our clients, troubleshooting software issues, and ensuring seamless user experiences. Your expertise will help clients maximize the value of our software solutions.

Join our dynamic team at assist-world as a Prospecting Support Virtual Assistant, where you'll play a vital role in enhancing our sales operations. In this position, you will assist in identifying potential clients, gathering market intelligence, and supporting our sales team in achieving their targets. This is an excellent opportunity for individuals looking to develop their skills in sales support within a flexible virtual environment.

Our Mission at Clipboard:At Clipboard, we are dedicated to empowering individuals to ascend the socioeconomic ladder. We transform lives by enabling professionals to convert their spare time and aspirations into career advancement and financial success. Our innovative app-based marketplace links professionals with workplaces, facilitating on-demand shift bookings and providing workplaces with immediate access to skilled talent.About Us:Clipboard is a dynamic Series C marketplace, recognized as a leader in our Long Term Care sector while actively expanding into new areas such as Dental Offices and Educational Institutions. As a YC Top Company, we boast a global team of over 700 remote professionals. Since achieving profitability in 2022, we have successfully filled millions of shifts for our partner workplaces across the US, serving tens of thousands of professionals annually. We invite you to join us in our mission to support more professionals and workplaces. For more details, explore our website here.Role Overview:As a B2B Client Support Specialist, you will serve as the vital link between Clipboard and our most esteemed business clients—our workplace customers. This is not your typical call center position; you will proactively address client concerns, minimize churn, and ensure a flawless customer experience. We are eager to welcome highly motivated, customer-oriented individuals to join our team.Candidates from all backgrounds are encouraged to apply—what truly matters is your ability to engage with business clients professionally and resolve issues effectively. No specific degree is required.Key Attributes for Success:Customer-Centric Approach – You genuinely care about assisting customers and take responsibility for their challenges.Excellent Communication Skills – Proficient and professional English (both verbal and written) is essential for success in this role.Proactive Problem-Solver – You think critically and seek long-term solutions rather than merely following scripts.High Accountability – We value individuals who uphold high standards and consistently produce results.Core Responsibilities:Engage with workplace clients to address inquiries and resolve issues promptly.Develop strong relationships with clients to foster loyalty and retention.Analyze customer feedback and identify areas for improvement in service delivery.Collaborate with cross-functional teams to enhance the overall customer experience.

Join impact.com as a Technical Services Engineer IIIAt impact.com, we are redefining commerce partnership marketing across the globe. Our platform empowers businesses to cultivate, manage, and expand partnerships throughout the entire customer journey, ensuring growth through authentic relationships. With a diverse range of partners including affiliates, influencers, and brand advocates, we provide a unified solution for performance-driven growth.As a Technical Services Engineer III, you will play a pivotal role in supporting our clients by leveraging your in-depth knowledge of our technology and platform capabilities. You will be involved in every stage of the client lifecycle from initial integration to ongoing optimization and support, ensuring our solutions are reliable and scalable.Your collaboration with teams across Onboarding, Client Success, Product, and Engineering will be vital. You will engage directly with client stakeholders to facilitate integrations, address complex technical challenges, and offer expert guidance on best practices, enhancing the overall client experience post-launch.

DotActiv supports retailers and suppliers in over 90 countries with software and services designed to improve in-store experiences. The platform offers tools for data-driven assortment planning and product layouts, along with a comprehensive online learning platform and searchable knowledge base. Role Overview The Technical Support Consultant provides responsive and knowledgeable assistance to DotActiv software users. This role focuses on resolving customer issues, sharing expertise, and helping clients get the most from DotActiv’s solutions. What You Will Do Analyze user engagement data from the knowledge base and contribute new or improved content to enhance customer experience. Receive, investigate, and manage customer support cases. Deliver effective solutions, which may involve updating knowledge base articles, offering remote support, conducting scheduled training, and troubleshooting issues. Advise customers on space planning, going beyond standard technical support to help them reach their goals. Review customer support cases to identify feature requests for development and report software errors for prompt resolution. Perform data analysis, processing, and validation using Excel and SQL. Mandatory training is provided during onboarding. Take part in a rotational on-call schedule to support customers in different time zones. Additional compensation is offered for on-call hours. Compensation and Location This is a remote role based in Pretoria, Gauteng, South Africa. Monthly Cost to Company ranges from R18,000 to R22,000, depending on qualifications and experience.

Quickteam is looking for a Remote Virtual Administrative Support Specialist based in South Africa. This is a full-time position (40 hours per week) that operates entirely remotely, with work hours set to align with Eastern Standard Time business hours. Key Responsibilities Deliver prompt customer service by responding to questions via email, chat, or phone. Assist users with basic technical issues using clear, step-by-step instructions. Escalate complex technical concerns to the right team members. Maintain a professional approach and prioritize customer satisfaction in all interactions. Manage and update calendars to ensure accuracy and timeliness. Schedule and coordinate meetings across multiple time zones, sending reminders and keeping participants informed. Set and confirm appointments with clients and internal teams, following up on leads to secure bookings. Keep organized records of all appointments and completed meetings. Support general administrative tasks, maintain accurate documentation, and assist with process improvements and workflow organization. Compensation and Work Details Monthly salary ranges from ZAR 17,000 to 20,000, based on skills and experience. Work remotely from anywhere within South Africa. Full-time role at 40 hours per week. Availability during EST business hours is required.

Join our innovative team dedicated to enhancing the EV charging infrastructure for commercial properties. Our client specializes in installing and maintaining state-of-the-art EV charging stations, ensuring they operate smoothly through ongoing monitoring, troubleshooting, and coordination.Role Overview:We are on the lookout for a Customer Support Specialist to support our operations. No prior experience with EV chargers is necessary, as comprehensive training will be provided. This position requires a tech-savvy and proactive individual who can quickly adapt, communicate effectively, and play a vital role in maintaining our EV infrastructure.Full-time position, requiring 40 hours per weekFully remote; work from homeSalary range: ZAR 17,000 - 20,000 per month, based on skills and experienceMust be available to work during EST business hours.Key Responsibilities:Monitor the status of EV chargers and promptly identify any issues.Assist property owners and drivers with troubleshooting via effective communication.Collaborate with maintenance teams to facilitate on-site support.Document issues and their resolutions in the system accurately.Escalate complex technical problems as necessary.Required Qualifications:A minimum of 3 years of experience as a Customer Service Specialist or Technical Support SpecialistStrong technical aptitude with excellent problem-solving abilitiesExceptional communication skillsAbility to multitask and efficiently manage ongoing issuesPreferred experience in customer service or technical support within the IT or related fieldsTraining Program:Comprehensive training on EV charger systems and their operationsFundamentals of troubleshooting and issue resolutionCoordination procedures with maintenance and property teams

Rework Solutions is hiring an Insurance Support Assistant to provide essential administrative and operational support for its insurance services. This remote position is open to candidates based in South Africa. Role overview This role focuses on supporting the daily operations of the insurance team. The Insurance Support Assistant helps manage insurance policies, handles customer inquiries, and assists with documentation tasks. Attention to detail and a commitment to compliance with industry regulations are important in this position. What you will do Assist with policy management and updates Respond to customer questions and requests Support documentation processes and recordkeeping Help ensure all activities comply with insurance regulations Who this role suits This position is suitable for individuals interested in starting a career in insurance and gaining hands-on experience with policy administration and customer support.