Part-Time Discord Remote Support Moderator

Job Title: Part-Time Discord Remote Support ModeratorPosition Type: Part-Time (25 hours per week)Schedule: Monday – Friday, 11:00 AM – 4:00 PM ESTOverviewJoin our dynamic team at careersactivatetalent as a dedicated Discord Support Moderator. In this role, you will play a pivotal part in managing our vibrant community, responding to inquiries, and maintainin…

We are excited to invite a meticulous Payroll Administration Support Specialist to join our client's dynamic team. This role presents an excellent opportunity for individuals with a solid administrative foundation, and prior experience in the recruitment field is a valuable asset.Key Responsibilities: Efficiently process and manage payroll on a weekly, bi-weekly, and monthly basis, ensuring accuracy and timeliness. Verify and enter employee timesheets, confirming that all entries are correct. Address payroll-related inquiries from employees, managers, and external partners. Ensure adherence to tax regulations, pension schemes, and other statutory obligations. Reconcile payroll discrepancies and assist with audits when required. Maintain precise payroll records and employee data within internal systems. Collaborate with HR and recruitment teams on payroll-related tasks, including onboarding and offboarding documentation. Stay informed about updates in payroll legislation and best practices. Qualifications and Experience: Mandatory experience in payroll administration. Preferred: Background in the recruitment sector, especially with contractor or temporary payrolls. Familiarity with payroll software systems such as Sage, ADP, or similar. Strong knowledge of tax codes, pensions, and compliance requirements. Exceptional attention to detail and strong organizational capabilities. Excellent communication skills and the ability to manage sensitive information confidentially. Proficient in Microsoft Office, particularly Excel. What Our Client is Looking For: A proactive and adaptable team player with a positive attitude. An individual who thrives in a fast-paced environment and meets multiple deadlines. A natural problem solver who efficiently addresses payroll challenges. Benefits:A supportive and dynamic team environment.Opportunities for career development and training.

Director of Customer Support OperationsLocation: Fully Remote / FlexibleType: Full-TimeStarting Salary: Based on experienceWorking Hours: Must be available from 9 AM to 5 PM ESTAbout the PositionWe are in search of a seasoned Director of Customer Support Operations to spearhead, develop, and enhance our customer support initiatives.This pivotal role entails crafting and overseeing the complete support framework, which includes help desk systems, operational workflows, automations, knowledge base resources, and comprehensive support processes. The Director will lead the support team to guarantee that customers receive exceptional, efficient, and professional service at all times.The perfect candidate is an exceptionally organized leader with extensive experience in managing customer support teams and adept in utilizing modern support systems through automation and AI technologies.Key ResponsibilitiesDesign and Enhance the Support Framework Develop and execute the organization’s customer support framework Implement and supervise the help desk platform (Freshdesk, Zendesk, or equivalent) Design efficient ticket routing, workflows, and automation processes Create and maintain a comprehensive knowledge base and help center Establish clear support methodologies and internal guidelines Lead and Oversee the Support Team Recruit, train, and mentor customer support representatives Ensure consistent high-quality interactions and customer satisfaction Assess team performance and provide constructive feedback Develop training resources and support protocols Integrate Automation and AI Solutions Identify areas for efficiency improvements through automation Deploy AI technologies for customer support workflows Enhance response times and minimize repetitive manual tasks Continuously refine the support system for scalabilitySupport Operations & Metrics Analysis Monitor and enhance key support metrics including: response time resolution time ticket volume customer satisfaction ratings Analyze support request patterns to uncover improvement opportunities Continuously elevate the overall customer support experience

As the Customer Support Team Leader at lulabet, you will play a crucial role in ensuring our customers receive exceptional support and guidance. You will lead a dedicated team, fostering a collaborative environment while implementing best practices to enhance customer satisfaction. This is an exciting opportunity for individuals passionate about customer service and team leadership.

Join our dynamic team as a German-speaking Customer Support Specialist for an exciting international retail customer service project located in Umhlanga, Durban. In this pivotal role, you will provide exceptional support to German-speaking customers, ensuring a seamless and rewarding shopping experience across various communication channels.As a Customer Support Specialist, your responsibilities will include:Responding to customer inquiries in German via phone, email, and live chatAssisting customers with retail-related questions, including orders, deliveries, returns, and product detailsDelivering prompt, accurate, and friendly service that aligns with our brand standardsAddressing customer complaints and escalating complex issues as neededMaintaining comprehensive records of all interactions in our internal systemsAiming to meet service quality, productivity, and customer satisfaction benchmarksCollaborating effectively with team members and supervisors to enhance the overall customer experience

Join our dynamic Infrastructure as a Service team as a Senior IT Support Consultant, where you will have the opportunity to grow your career while playing a crucial role in deploying, maintaining, and securing our business's vital infrastructure. Reporting directly to the Technology Services Manager, you will be integral in ensuring our systems run smoothly.Key Responsibilities:Infrastructure Support Services:Deliver 2nd to 3rd line systems support and management.Install, maintain, and monitor VMWARE and Azure hosting environments.Update and patch software and hardware according to vendor specifications.Conduct preemptive maintenance on systems, including scheduling, designing, and monitoring.Network Support:Wi-Fi managementLAN cablingSwitch managementVLANs and network segregationFirewall managementFortinet/Forticlient experienceVPN managementDocumentation and Training:Train end-users on effective technology utilization.Create documentation and materials to educate customers and team members on technical product aspects.Document knowledgebase, user guides, and technical guides.

The Business Support Manager role at Standard Bank Group centers on operational efficiency and supporting key projects. Located in Roodepoort, this position leads a team dedicated to ensuring business activities align with the organization’s overall strategy. Main responsibilities Lead and support a team to achieve business objectives Coordinate daily operations so they reflect the company’s strategic goals Foster collaboration and encourage innovation within the group Role focus This position requires a balance of hands-on team management and strategic alignment. The Business Support Manager works closely with others to drive continuous improvement and support the organization’s direction.

Main Purpose of the Job:The Customer Service team at mweb-6 is seeking a dynamic Tier 1 Technical & Billing Support Agent. This role is pivotal in delivering outstanding customer support by addressing and resolving both technical and billing inquiries. You will be tasked with troubleshooting issues related to our services, including Fibre and VoIP, ensuring our customers receive timely solutions and support.Key Responsibilities:Manage customer interactions and resolve technical, billing, and account-related queries efficiently.Identify customer needs and provide tailored solutions.Enhance customer satisfaction by effectively resolving complaints and handling objections.Deliver exceptional service in every customer interaction.Execute escalations for issues beyond first-line support with diligence.Maintain accurate records of customer interactions in our business system.Utilize available tools and resources to fully resolve customer inquiries.Skills and Competencies:Experience in Call Centre operations.Proficiency in Technical Support.Familiarity with MS Office Suite.Effective Conflict Resolution skills.Strong Technical Literacy.Analytical thinking capabilities.Exceptional written and verbal communication skills.Customer Service orientation.Assertiveness and negotiation skills.Strong listening and questioning abilities.Robust Troubleshooting skills.Attention to detail and numerical aptitude.

About the RoleWe are seeking an exceptionally skilled and proactive Executive Assistant to provide comprehensive support to a senior leader managing multiple rapidly growing non-profit organizations. This role transcends traditional executive assistance; you will be an integral part of a vibrant and fast-paced environment, helping to bring clarity to complexity, keeping priorities organized, and serving as a trusted advisor and right-hand person.If you excel in dynamic, high-energy settings, enjoy tackling challenges head-on, and take pride in ensuring that operations run seamlessly, this position is an excellent fit for you.Key Responsibilities● Calendar Coordination: Manage a constantly evolving schedule across various organizations and stakeholders.● Email Management: Draft correspondence, prioritize communications, and ensure prompt follow-ups.● Meeting Facilitation: Record notes, track action items, and assure follow-through on discussions.● General Administrative Support: Execute daily operational tasks to maximize executive efficiency.● Stakeholder Engagement: Collaborate with internal teams, contractors, and external partners.● Board and Leadership Assistance: Support the preparation of board materials, reports, and presentations.● Process Oversight: Maintain systems and ensure consistency in operations.● Special Projects: Assist with initiatives such as audits, retreats, and operational projects.

Join our dynamic team at MSX International as a Business Development Support Specialist. In this pivotal role, you will assist in driving business growth by supporting our sales and marketing initiatives. You will work closely with cross-functional teams to gather insights, analyze market trends, and contribute to strategic planning. Your organizational skills and attention to detail will be key as you manage various support tasks that ensure our projects run smoothly.

Takealot.com is at the forefront of e-commerce in South Africa, and we are seeking a skilled Senior Frontend Software Engineer specializing in JavaScript to elevate our customer-facing applications.Join a vibrant and rapidly growing team that values creativity, hard work, and integrity!Are you ready to face new challenges?Impact: Over 4 million satisfied customers shop on takealot.com and 2.7 million on Mr D. Show us your talents!Growth: Collaborate with top industry experts and enhance your skills swiftly.Career Advancement: Be a part of the expanding Takealot Group, where we prioritize internal promotions. This is your chance to grow!Who is in our tech community?This role reports directly to the Engineering Manager.Your mission, if you choose to accept it:Design, develop, and enhance innovative features.Identify and troubleshoot bugs and crashes.Collaborate on brainstorming sessions for new ideas and concepts.Engage with peers for design discussions, code reviews, and project estimations.Implement advanced front-end JavaScript coding with a focus on performance, maintainability, and testability.Create modules and components to build a cohesive and functional website.Work in close partnership with designers, QA Analysts, and back-end developers, integrating with APIs through standardized methods.

Join our dynamic team at prime-system as a Client Onboarding Engineer (Managed Services Provider). We are looking for a meticulous and technically proficient individual who will play a vital role in transitioning clients from outdated managed service plans to our innovative, standardized service offerings. This position encompasses enhancing documentation and rolling out tools, which includes deploying security platforms, updating workstation build processes, and refining onboarding/offboarding checklists.The successful candidate will collaborate closely with internal teams, project managers, and client stakeholders to ensure that transitions occur seamlessly without disrupting client operations.

Welcome! I’m Aidan, the founder of Maple.At Maple, we are innovating with AI agents designed to empower local businesses such as restaurants, salons, repair shops, and more. Our intelligent agents manage calls, take orders, schedule appointments, and facilitate genuine customer interactions using natural voice technology.Our mission extends beyond technology: we are developing automated ontologies that accurately represent how businesses operate, including their services, workflows, constraints, and language. This allows our agents to adapt seamlessly to each business's unique environment.We boast a diverse customer base, significant revenue growth, and the support of esteemed investors. I look forward to sharing more about our journey when we connect.Role OverviewAs we onboard new clients at Maple, two key objectives must be achieved:They need to be operational swiftly.They must feel supported throughout the process.This position plays a crucial role in the onboarding and support journey. Your responsibilities will include:Assisting new customers with their setupProviding live support during troubleshootingQuickly addressing unexpected issuesCommunicating effectively and calmly with business ownersClearly escalating issues to engineering and implementing solutionsWe are looking for someone who is:Quick-thinking and adaptableEnthusiastic about engaging with business ownersAble to quickly gather context and informationComfortable navigating through ambiguityProactive in taking ownership of tasksYour ResponsibilitiesOnboardingConduct onboarding calls with new clientsTransform business operations into structured AI configurationsIdentify and clarify any unclear workflowsEnsure clients go live with confidence and speedSupportManage incoming support calls and messages

Assist World seeks a Scheduling & Customer Support Virtual Assistant based in South Africa. This position centers on supporting clients by managing schedules, handling customer questions, and assisting with daily needs. Consistent attention to detail and clear, effective communication are essential to keep operations smooth and clients satisfied. Main responsibilities Coordinate and manage schedules for clients Respond to customer inquiries in a timely and professional manner Assist customers with requests and resolve issues as they come up What helps in this role Strong written and verbal communication skills Keen attention to detail when handling multiple tasks Ability to support clients and customers with care and efficiency Location This is a virtual position based in South Africa.

Company: Keen Location: Woodstock, Cape Town, Western Cape, South Africa (in-office) About Keen Keen builds customer experience and operations teams for tech companies in the U.S. and Canada. These teams support complex software platforms used by businesses worldwide. The work goes well beyond standard call center tasks, focusing on challenges that require sound judgment, deep product knowledge, and strong problem-solving skills. The environment is data-driven and performance-focused. Keen offers long-term career prospects, fair pay, and a place at the leading edge of customer support. As routine support is automated, Keen’s teams handle the more complex work that tech companies continue to need. Role Overview The E-Commerce Customer Support Advocate will support a fast-growing U.S. eCommerce brand built on Shopify. This brand places a high value on excellent customer service, making every customer interaction important. What You Will Do Guide customers through the post-purchase process, answering questions about orders, subscriptions, shipping, product details, and account management Handle both high-volume and complex support cases Use sound judgment and attention to detail to resolve issues thoroughly Communicate clearly and effectively with customers Think critically and take ownership of outcomes, this is not a scripted role Work Environment Full-time, in-office position based in Woodstock, Cape Town Results-oriented team with clear expectations for response times, resolution quality, and customer satisfaction What Keen Offers Career stability and growth Fair compensation Opportunity to work on complex customer support challenges for leading tech brands

Virtuhire seeks a Customer Support and Client Experience Specialist to join the team remotely from South Africa. This position focuses on assisting hairdresser clients, handling their questions and concerns across various communication channels. Role overview This role centers on providing responsive support to clients, ensuring their experience with Virtuhire’s products and services remains smooth and positive. Each day brings a variety of client requests, from product access help to billing questions. What you will do Respond to order inquiries and resolve billing issues Help clients with product access and login problems Communicate promptly and clearly to deliver a positive support experience Maintain professionalism and composure while managing client issues throughout the day Requirements Strong service orientation Comfort working in a busy environment Ability to stay calm and focused when resolving client concerns

Join our dynamic team as a 1st Line Audit Support Agent in Cape Town, where you will play a pivotal role in ensuring the integrity and accuracy of our auditing processes. You will be responsible for responding to queries, assisting with audits, and providing exceptional support to our clients. If you have a passion for detail and problem-solving, this is the perfect opportunity for you!

Embark on a rewarding career with Hire Hangar, where you will collaborate with rapidly expanding global enterprises while enjoying the flexibility of a remote working environment.Job Title: E-commerce Customer Support SpecialistLocation: RemoteTime Zone: US Time Zones (EST–PST)Role OverviewWe seek a dedicated E-commerce Customer Support Specialist committed to delivering outstanding customer experiences across various digital platforms. This position emphasizes resolving customer challenges, facilitating online purchasing processes, and ensuring effective support after purchases, all while collaborating closely with internal teams.Key ResponsibilitiesAddress customer inquiries regarding products, orders, payments, returns, and exchangesDeliver precise, empathetic support through email and chatMaintain comprehensive documentation of tickets and customer interactionsCollaborate with Operations and Fulfillment teams to resolve customer issuesAdhere to established support processes and quality benchmarksIdentify and recommend enhancements to customer experience and support workflowsRequired QualificationsProven experience in providing customer support within the e-commerce or online retail sectorExcellent written communication and problem-solving abilitiesMandatory remote work experience, including proficiency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and a history of working with US or UK-based organizations; applications lacking this experience will not be evaluatedStrong capability to manage multiple tickets and priorities efficientlyCustomer-centric approach with a keen attention to detailPreferred QualificationsExperience working with international clientsFamiliarity with CRM or helpdesk systemsExperience in contributing to FAQs or help center contentTools & TechnologySupport Platforms: Zendesk, Gorgias, FreshdeskE-commerce Platforms: Shopify or similar

Have you ever reached out to a support agent and thought, "Wow, they really made my day!" Do you possess the passion and skills to be one of those exceptional individuals?Now is your opportunity!Webafrica is actively seeking a vibrant, innovative, and knowledgeable individual who is well-versed in connectivity and the internet, and who can deliver remarkable customer service. This role also involves handling billing inquiries, so familiarity with billing processes is essential.If you are dedicated to connecting customers to the internet and delivering outstanding service, we want to hear from you!Join us by sending your details so we can connect!Your responsibilities will include troubleshooting and resolving issues with services such as Fibre and VoIP.

Join assist-world as a Digital Assistant (Virtual Assistant) specializing in Sales Support. In this role, you will be instrumental in enhancing our sales operations, providing essential support to our sales team, and ensuring the smooth execution of administrative tasks. Your contributions will help drive our business forward and improve our customer engagement.Key responsibilities include managing schedules, organizing client communications, and assisting with sales documentation and reporting. You will leverage your organizational skills to streamline processes and improve efficiency.