About the job
About the Role
Public Storage is hiring a Self Storage Customer Service Manager in Carlsbad, California. This role leads customer service efforts and oversees daily operations at the facility.
What You Will Do
- Train and mentor staff on customer service standards and procedures
- Handle customer inquiries, resolve concerns, and ensure a positive experience
- Develop and apply strategies to improve customer satisfaction
- Support operational goals and look for ways to make daily processes more efficient
What Matters Here
- Strong leadership and communication skills
- Experience managing or coaching a team
- Commitment to providing excellent service for every customer
- Ability to solve problems and adapt to changing needs

