About the job
At Xometry (NASDAQ: XMTR), we are driving the future of manufacturing by connecting visionary thinkers with the manufacturers who can realize their ideas. Our innovative digital marketplace empowers manufacturers with essential resources for business growth while simplifying the process for Fortune 1000 companies to access global manufacturing capabilities.
We are on the lookout for a Senior Case Manager to join our dynamic team and play a pivotal role in addressing intricate customer and partner challenges. The ideal candidate will possess exceptional organizational skills, a solution-driven mindset, and experience in managing escalations within a fast-paced, technology-driven environment. In this capacity, you will facilitate the resolution of high-stakes cases that involve customers, manufacturing partners, logistics, and internal teams, ensuring timely, empathetic, and effective support that aligns with Xometry’s dedication to delivering world-class service.

