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Experience Level
Senior
Qualifications
Qualifications:8+ years of experience in customer success or account management. Proven track record of managing client relationships and enhancing customer satisfaction. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Experience in technology solutions is a plus.
About the job
Join Our Team!
As a Senior Customer Success Manager at Shield AI, you will play a pivotal role in ensuring that our Hivemind Enterprise customers achieve their desired outcomes using our advanced software solutions. This dynamic position requires a professional with approximately 8+ years of experience to engage proactively with clients from onboarding to offboarding, oversee account health, offer program management support, and help drive renewals. This is a high-impact role, involving regular interactions with C-suite stakeholders, providing you the opportunity to make a significant impact on customer success.
About Shield AI
Founded in 2015, Shield AI is a forward-thinking, venture-backed deep-tech company committed to safeguarding service members and civilians through intelligent systems. Our innovative product lines include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and Hivemind Vision. With facilities across the U. S., Europe, the Middle East, and the Asia-Pacific, our technology supports operations worldwide. To learn more, visit www.shield.ai or follow us on LinkedIn, X, Instagram, and YouTube.
About the RoleAs the Warehouse Operations Manager, you will oversee the integral daily functions of our warehouse, guiding a dedicated team while ensuring meticulous inventory management and effective order fulfillment. Adhering to our established safety protocols, you will optimize warehouse operations through strategic organization, material preparation, a…
Full-time|A$32/hr - A$32/hr|On-site|South Granville, Australia
The OpportunityThis is not just an ordinary warehouse position. As Cozey's inaugural employee in Australia, you will be integral to establishing our fulfillment operations at our South Granville facility. You will collaborate closely with our Country Manager, tech expert, and Operations Clerk to set up systems, manage the arrival of our first containers, and create the processes that will shape how Cozey operates in Australia for years to come.If you thrive on variety, enjoy a blend of large-scale projects and hands-on tasks, and are eager to leave your mark on something innovative, this role is designed for you.What You'll Be DoingFulfillment Centre Setup & Early DaysYour role will be pivotal in launching Cozey’s new fulfillment center. In the initial weeks, you will help lay the groundwork for efficient, safe, and scalable operations.Assist in the warehouse setup, including racking, packing stations, and labeling areas.
About SequelSequel, based in Manchester, New Hampshire, is at the forefront of pioneering drug-delivery solutions aimed at transforming diabetes care. By adopting a comprehensive approach to diabetes management, Sequel is committed to simplifying life for those living with diabetes. Our flagship innovation, the twiist Automated Insulin Delivery (AID) System, is tailored for individuals with type 1 diabetes and was launched in July 2025, offering customized management solutions.Job OverviewAs a Clinical Diabetes Specialist (CDS), you will collaborate closely with a Territory Business Leader (TBL) to introduce a groundbreaking insulin pump and future products from Sequel. Your key role will be to provide exceptional clinical education and product training to both individuals living with diabetes and healthcare professionals, facilitating product adoption and encouraging ongoing usage. Together with the TBL, you will devise territory-specific strategies and initiatives aimed at achieving and surpassing territorial objectives.Your Territory includes Western Oregon: Portland, Vancouver, Eugene, Medford, and Bend.In your capacity as a Senior Clinical Diabetes Specialist, you will also assume a leadership position, mentoring junior team members, aiding in field sales training, and participating in internal advisory boards.
Join the innovative team at NorthCargo株式会社, a startup company set to launch operations on May 12th as an official delivery service partner for Amazon. We are actively recruiting new light cargo drivers! Enjoy a competitive daily wage of ¥21,000 to ¥28,000, with additional gasoline reimbursement and support allowances to boost your earnings. As a new player in the light cargo industry, we aim to redefine operational norms. Comprehensive support for beginners, seniors, and housewives alike. Utilize our dedicated app for seamless route delivery without any confusion!Based in 江戸川区, our drivers primarily deliver lightweight items, including books and daily necessities, ensuring minimal physical strain. Our user-friendly app automatically organizes routes, making it easy for even novice drivers to get started. No need to worry about getting lost; our app will guide you every step of the way!With a flexible work schedule, you can choose to work part-time or full-time based on your preferences. Many of our drivers have successfully balanced their jobs with personal commitments.Why choose us? Our management team has extensive experience in the industry, and we are committed to improving working conditions for our drivers. We guarantee rest periods to ensure your well-being. Our app-based delivery system allows for streamlined operations, minimizing the physical demands on our drivers.We provide thorough training before your start date, including practical sessions to familiarize you with the workflow and test driving. If you have previously encountered challenges in the light cargo delivery sector, we invite you to reapply and experience our supportive environment.
Are you ready to be part of an exciting startup? NorthCargo株式会社 is launching on May 12th, and we're looking for enthusiastic individuals to join our team as light cargo delivery drivers. As an official delivery service partner of Amazon, you will receive base compensation along with additional support for fuel costs, making your daily earnings even more lucrative. No experience? No problem! Our user-friendly light vans combined with AI navigation ensure a smooth delivery process. Whether you're worried about being inexperienced, having a gap in your driving, or not knowing the area well, we’ve got you covered! Our AI will optimize your routes, allowing you to focus solely on driving and making deliveries without any wait time. Earn up to ¥460,000 monthly (based on 22 working days) plus gas reimbursement (estimated between ¥25,000 and ¥35,000). Weekly pay available! Our CEO, with 30 years of experience, is committed to transforming the light cargo industry. We provide comprehensive support and welcome beginners. Seniors and homemakers will receive one-on-one guidance to alleviate any concerns.Location: 東京都江戸川区東葛西Daily Earnings: ¥21,000 to ¥28,000 (increased base pay during busy periods) with additional gas and support allowances.We are hiring a large number of light cargo drivers as we commence operations on May 12, 2026. Given the rise of online shopping, we need dedicated drivers to transport packages directly to customers. You will leverage advanced systems for route deliveries, ensuring even beginners can start smoothly with our dedicated app, which automatically generates your route.Our delivery environment allows you to focus solely on driving, with over 90% of deliveries being 'contactless'. This means minimal interaction and stress for those who might be apprehensive about human contact. Light packages such as books and daily necessities are the focus, making this an ideal job for women and seniors alike.As a driver, you can choose your work schedule, from part-time (2 days a week) to full-time (5 days a week), allowing you to balance work with personal commitments.Join us and enjoy a supportive environment with a guarantee of daily earnings. Our app-enabled delivery system means you can work efficiently without the hassle of getting lost or overwhelmed.
About the RoleWe are seeking a talented Software Engineer to join our dynamic team at The Adaptavist Group. This position offers a remote-first approach, allowing you to work from home while also providing the option to utilize our Toronto office as needed. Candidates should be located in the Greater Toronto Area (GTA) to facilitate occasional in-person meetings.In this role, you will contribute to the development of new features and enhancements for our ScriptRunner for Confluence Cloud product. You will engage in continuous integration and deployment processes while leveraging your creative problem-solving skills to meet customer requirements.As a member of the ScriptRunner for Confluence Cloud team, you will actively participate in Agile ceremonies, including daily standups, ticket estimations, and retrospectives. Your insights will play a key role in shaping our engineering practices and decision-making.Your Responsibilities Include:Investigating and addressing customer needs by researching how features can be developed within Atlassian’s Connect and Forge platforms.Designing necessary systems/services to implement effective solutions.Building and testing serverless applications, including business logic and corresponding tests.Creating automated build and deployment strategies.Monitoring and debugging services, configuring alarms, and analyzing logs to enhance product performance and reliability.Responding to live incidents to ensure optimal product health.
About the RoleJoin us as an Engineering Team Lead in a remote-first environment, with the flexibility to utilize our Toronto office as needed. Candidates must be based in the Greater Toronto Area (GTA) to accommodate occasional in-person engagements.In this pivotal role, you will collaborate with fellow Team Leads and Engineering Managers to cultivate and define a robust Engineering culture. Working closely with an Engineering Manager and the broader Product team, both locally and remotely, you will play a crucial role in advancing the development of our ScriptRunner for Confluence Cloud product.As a lead, you will guide a team committed to continuous delivery. Your responsibilities will include mentoring and coaching engineers while leveraging our development framework to maximize their impact. You will facilitate solution design, build upon the team's collective knowledge, and engage with other engineering teams for collaborative input. Emphasizing autonomy, mastery, and best practices, you will also focus on addressing technical debt.What You’ll Be DoingLeadership Responsibilities:Provide a platform for developers to undertake tasks of varying complexities.Support priority setting for product initiatives.Deliver updates to key stakeholders.Ensure the team has the necessary tools, technologies, and freedom to innovate and deliver quality work.Lead the software development team in agile methodologies.People Management:Oversee the hiring and onboarding of new team members.Mentor and coach a diverse team of Software Engineers.Work with direct reports to establish objectives and execute development plans.Facilitate collaboration and ensure alignment with product and business priorities.Engineering Responsibilities:Design, write, and test innovative solutions.Engage in complex, collaborative problem-solving.Conduct code peer reviews.Respond promptly to product incidents.Assist with support escalations as needed.
A Pioneering Approach to Senior CareIn the landscape of American healthcare, there's a significant void that needs addressing. While various industries have dedicated professionals guiding individuals—like lawyers for legal matters or accountants for taxes—healthcare, a multi-trillion dollar sector, often leaves families navigating their own paths.At Hera, we're introducing a revolutionary role: the Hero, a specialized senior care expert committed to supporting families throughout their healthcare journey. Our Heroes serve as educators, coordinators, and advocates for the most vulnerable populations, with the added benefit of being covered by insurance, enabling us to reach every family in America. Creating the Most Trusted Healthcare InterfaceTrust is at the core of what we do.We design our services around the most emotionally charged moments in our customers' lives, with a brand promise centered on providing care that we would want for our own parents. This philosophy sets us apart, guiding what physicians recommend, what families seek, and what our Heroes deliver at every interaction. Join Our Founding TeamHaving closed a $7M seed funding round led by Accel, we have seen a remarkable 10x growth in revenue over the past six months, bolstered by strategic partnerships with Weill Cornell, NYU Langone, and Mount Sinai. The feedback from our customers has been overwhelmingly positive, a testament to our team's dedication and passion. As part of our journey, we recently hosted a viral art show for an 88-year-old artist.As a Founding Evangelist, you will collaborate closely with co-founders Jenny, Myles, and Connie, alongside a talented team from Headway and Palantir in our New York City office. To learn more about our journey, watch our launch video here.In a climate of increasing skepticism, we prioritize authenticity, take meaningful action, and build with purpose.Our team thrives on being hands-on, working alongside our Heroes daily to truly understand what it takes to excel in this role.We embrace a culture of high autonomy and trust, eliminating micromanagement. If you identify a challenge or have a solution, your voice will be heard.
Full-time|$28/hr - $32/hr|On-site|Freeport, New York, United States
Join Elm Air Conditioning, LLC, a leading force in HVAC and clean energy solutions!As an HVAC Dispatcher, you will be the pivotal point that ensures our technicians are on schedule, our customers are well-informed, and our operations run flawlessly.What We Offer YouCompetitive pay ranging from $28 to $32 per hour, depending on your experience and suitability for the role.Opportunities for commission through promoting and securing memberships and service upgrades.Overtime potential for enhanced earnings.A comprehensive benefits package, including medical, dental, and vision coverage, along with a 401(k) plan featuring company contributions.Generous paid time off, holidays, and sick leave.Uniforms and personal protective equipment provided from day one.Clear pathways for career advancement as we grow across various brands.This is a full-time, on-site role ensuring job stability with a consistent workflow.Why You Will Love Working HereBe part of a rapidly growing company dedicated to excellence in clean heating solutions.Engage in a values-driven workplace that emphasizes employee welfare, mutual respect, and exceptional customer service.Play an essential role in daily operations and the overall success of the company.Collaborate with a dynamic team that values accountability and superior execution.Seize opportunities for professional growth as the company expands.Your ResponsibilitiesEffectively coordinate and dispatch HVAC technicians throughout the Long Island service area for optimal efficiency.Manage scheduling, routing, and service requests utilizing ServiceTitan or similar software.Monitor technician progress in real time and modify schedules as necessary.Handle incoming customer calls, schedule appointments, and provide essential service information.Maintain accurate customer records and oversee invoicing processes.Promote and support service memberships, including renewals and seasonal scheduling.Conduct follow-ups to ensure high levels of customer satisfaction.Identify workflow enhancements and communicate solutions to management.Assist technicians with tools, systems, and operational standards to ensure excellence.Ready to Join Us? Apply now, complete a brief phone screening, and prepare for an interview with our team to discuss your aspirations and experiences.
Join Blueprint's Innovative Team!Are you passionate about enhancing customer experiences? As a leading technology solutions firm based in Bellevue, Washington, we pride ourselves on our commitment to solving complex challenges. Our diverse team is our greatest asset, and we foster an environment where unique perspectives and expertise thrive.About Blueprint: We empower organizations to maximize their assets by leveraging advanced technology, creating new revenue opportunities and transforming business strategies into actionable solutions.Your Role: We are seeking a dedicated Customer Support Agent for our Bench Team, fluent in Simplified Chinese. In this crucial role, you will ensure our customers receive fast, accurate, and personalized service. You'll be responsible for investigating and resolving inquiries, aiming to surpass client expectations.
ABOUT ROCKET LABRocket Lab is a pioneering space company that offers comprehensive launch services, spacecraft design, and manufacturing solutions. Our mission is to facilitate access to space, enabling critical scientific exploration, Earth observation, and innovative technology demonstrations. Our rockets and satellites play a key role in supporting essential global missions, including those aimed at addressing climate change and enhancing national security.Our Electron rocket has rapidly become the second most frequently launched U.S. rocket, successfully delivering over 230 satellites into orbit. We are also developing Neutron, a medium-lift, reusable launch vehicle designed to meet the demands of future constellation deployments. Our Space Systems division is dedicated to creating advanced satellites and components, some of which are integral to NASA's lunar and Martian missions, as well as the James Webb Space Telescope.NEUTRONNeutron represents a new era in space launch capabilities, designed to deliver high-assurance payloads and facilitate human spaceflight. By leveraging our proven success with the Electron program, Neutron will offer a reliable and cost-effective launch solution for tomorrow's mega constellations. Join us in this exciting venture to redefine the possibilities of space exploration!QUALITY INSPECTOR II – MECHANICALLocated at Rocket Lab's Headquarters in Long Beach, CA, the Mechanical Quality Inspector II is tasked with conducting thorough inspections based on established criteria. This role requires exceptional attention to detail to identify any discrepancies that may compromise product integrity and compliance with engineering and production standards. You will play a crucial role in preventing defective hardware from advancing through the manufacturing process, while also aiding in root cause analysis and the resolution of failure modes. Collaborating closely with the Quality Manager and the production team, you will contribute to the timely delivery of reports and insights for internal leadership and stakeholders.
ABOUT ROCKET LABRocket Lab is a pioneering end-to-end space company that provides agile launch services, comprehensive spacecraft design and manufacturing, payloads, satellite components, and much more. Our mission is to make space more accessible. The rockets and satellites we engineer and launch facilitate some of the most ambitious and critical space missions worldwide, contributing to scientific exploration, Earth observation, climate change initiatives, national security, and groundbreaking technology demonstrations.With our Electron rocket, recognized as the second most frequently launched U.S. rocket annually, we have successfully placed over 230 satellites into orbit. We are also developing Neutron, our upcoming medium-lift, reusable launch vehicle, designed for larger constellation deployments. Our Space Systems division is responsible for designing and building an extensive array of satellites, payloads, and components, including those selected for NASA missions to the Moon and Mars, as well as components utilized in the James Webb Space Telescope.At Rocket Lab, we don’t just launch rockets; we create the systems that connect them to Earth. Our RF team is essential in ensuring every launch and satellite remains linked and operational.We are seeking a dedicated RF Team Lead – Ground Segment to oversee the systems that drive mission success.ABOUT THE ROLE:This position is not just about leadership; it’s your opportunity to own and enhance the ground segment supporting our launch and space systems.You will lead a close-knit team of engineers and technicians, guiding the design, development, and operation of Rocket Lab’s ground-based RF communications and navigation systems. Your responsibilities will encompass ground stations, network architecture, mission readiness, and real-time support, placing you at the nexus of engineering excellence and operational delivery.Prepare to act swiftly, tackle complex challenges, and make decisions that directly influence mission outcomes.WHAT YOU’LL BE DOING:Setting strategic direction, coaching performance, and building capability within your team responsible for critical RF infrastructure.Acting as the Subject Matter Expert (SME) and product owner for ground station systems.
Full-time|$128.4K/yr - $167.5K/yr|On-site|Louisville, Colorado, United States
About IonQ:IonQ, Inc. [NYSE: IONQ] stands at the forefront of quantum computing, recognized globally as a premier provider of quantum solutions across various sectors, including computing, networking, sensing, and security. Our latest innovation, the IonQ Tempo, represents a significant leap in quantum technology, enabling our partners, such as Amazon Web Services and AstraZeneca, to achieve remarkable performance enhancements and drive innovation in fields such as drug discovery, materials science, and cybersecurity. In 2025, we set a new benchmark in quantum computing performance by achieving 99.99% two-qubit gate fidelity, a testament to our commitment to excellence in this transformative technology.Based in College Park, Maryland, with additional operations in various locations, IonQ is poised to lead the next wave of technological advancement.
Join Bold as a Fraud Analyst (Onboarding)At Bold, founded in May 2019 by a remarkable team with unparalleled experience, we are dedicated to revolutionizing payment solutions and banking for small businesses, freelancers, and entrepreneurs in Colombia. With over 450,000 registered clients and more than USD $120 million in national and international investments, we are one of the fastest-growing fintech startups in Latin America.Our mission is to unleash the potential of entrepreneurs by providing tailored financial and technological services that are accessible and supportive. While we initially focus on payment solutions, our vision extends to becoming a comprehensive platform for financial and technological services.Our organizational culture is built on values of Mastery, Critical Thinking, Teamwork, Urgency, Openness, and a Customer-Centric Approach.To learn more about Bold, visit our website: https://bold.coRole OverviewAs a Fraud Analyst in the Onboarding team, you will manage incoming requests across various channels to facilitate the onboarding of clients to Bold's products.Responsibilities:Validate and analyze client documents to identify potential risks or fraud.Verify merchant accounts in compliance with established processes and timelines.Address requests escalated by the Sales and Customer Support teams.
Full-time|On-site|Soledad Prison Road off Highway 101N, Soledad, CA 93960
Join Our Team as a Peer Navigator!Amity Foundation, a globally recognized Teaching and Therapeutic Community, is in search of dedicated and empathetic individuals who possess a passion for education and community service. As a Peer Navigator, you will have the unique opportunity to contribute to our innovative prison and re-entry programs, making a significant impact on the lives of individuals seeking to reintegrate into society. This position will not only allow you to give back to the community but also advance your skills and knowledge in this vital field. About Amity Foundation: At Amity Foundation, we provide a nurturing environment where transformation is possible. Our facility fosters trust, encourages the formation of new values, and promotes responsibility while building lasting relationships. We are committed to supporting individuals who have been marginalized due to issues such as addiction, homelessness, trauma, incarceration, poverty, and discrimination. Our mission revolves around community building through research, development, and the sharing of knowledge. Remembrance, Resolution, Reconciliation, Restoration, Renewal
Join our dynamic team as a Hardware Quality Engineer at Lightspeed Commerce Inc. in Toronto. In this role, you will ensure our hardware products meet the highest quality standards. You will collaborate with cross-functional teams, conduct rigorous testing, and implement quality improvement initiatives.
Full-time|$180K/yr - $215K/yr|On-site|San Francisco, California, United States
At HeartFlow, we are pioneering advancements in medical technology to improve the diagnosis and management of coronary artery disease, the leading cause of death globally. Our flagship product, the HeartFlow FFRCT Analysis, is an AI-powered, non-invasive cardiac test that adheres to the ACC/AHA Chest Pain Guidelines. This innovative solution generates a color-coded, 3D model of a patient's coronary arteries, illustrating how blockages affect blood flow to the heart. As the first integrated heart care solution utilizing AI across the CCTA pathway, our tools, including RoadMap™ Analysis for identifying stenoses and Plaque Analysis for assessing coronary atherosclerosis, are revolutionizing precision heart care. Join our expanding team and contribute to our mission of transforming heart health.HeartFlow is a publicly traded company (HTFL) recognized worldwide for our breakthroughs in healthcare innovation, endorsed by medical societies globally, and approved for use in the US, UK, Europe, Japan, and Canada, with over 500,000 patients benefitting from our technology.We are on the lookout for a Senior Software Engineer to become a key member of our exceptional engineering team. In this pivotal role, you will design and develop cloud-based services and modern web applications that will drive the next generation of HeartFlow technologies. This includes creating a new orchestration pipeline that will enhance critical workflows across the organization.Your responsibilities will involve collaborating cross-functionally with Software Engineers, Product Managers, Quality Assurance, Usability Designers, Process Engineers, and Regulatory teams to develop impactful internal applications and infrastructure. This position offers a unique opportunity to significantly influence the design, scalability, and performance of our platforms while ensuring compliance with regulatory standards in a dynamic and innovative environment.
THE ROLEMissionAt Origin, your mission is to craft user-friendly, AI-enhanced financial experiences that convert data and user insights into actionable guidance. You will spearhead a comprehensive design process, integrating research, industry benchmarks, and exceptional design standards to produce intuitive and engaging user experiences. By collaborating with diverse teams, you will distill intricate financial information into refined, high-quality interfaces that empower users to make informed decisions and achieve financial growth.ResponsibilitiesEngage with cross-functional teams including product managers, engineers, and data scientists to deliver AI-driven, insights-focused user experiences.Transform research insights, user behavior data, and AI functionalities into clear, user-centric design solutions.Create user flows, wireframes, and prototypes that simplify complex financial data to enhance user engagement.
Join the Carvana Team!At Carvana, we revolutionize the car buying experience with integrity and care. We believe in providing quality cars that we would personally sell to our own mothers. Every vehicle undergoes a meticulous inspection and preparation process to ensure it meets our exceptional standards before reaching our customers. With our expansion into new car dealerships, we are committed to delivering the same values of quality, trust, and care.We are seeking enthusiastic and skilled individuals who share our passion for excellence in customer satisfaction. If you’re ready to make a difference, we want to hear from you!About the RoleThe Service Manager for Dealership Operations plays a pivotal role in the success of our service departments, overseeing all aspects of operations, compliance, and team leadership. This position entails managing a team of up to 40 professionals, ensuring operational excellence, driving profit growth, and fostering an environment focused on customer satisfaction.Your ResponsibilitiesLead the dealership’s service operations to meet revenue, gross profit, and customer satisfaction objectives.Conduct regular performance reviews, analyzing key performance indicators (KPIs) and implementing strategies to achieve targets.Ensure consistent application of operating standards, including safety protocols and quality management.Collaborate with the Parts Manager to enhance workflow and efficiency in service and parts departments.Monitor warranty processes to ensure compliance and optimize claim recovery.Continuously enhance the customer experience, reducing service times and improving first-time fix rates.Facilities & Compliance ManagementMaintain a clean and compliant service facility that aligns with brand standards.Manage service vendors to ensure high-quality work at competitive costs while enforcing workplace safety standards.OEM RelationshipsAct as the liaison with OEMs to align with brand expectations and maintain strong partnerships.
Latin Top Jobs Group es una empresa reconocida a nivel regional, con más de 30 años de experiencia en servicios de talento humano y gestión empresarial, dedicada al éxito de compañías y profesionales.En nuestra organización, nos comprometemos a ofrecer el mejor servicio, respetando los más altos estándares de calidad y brindando atención personalizada a cada uno de nuestros clientes. Cada proyecto se maneja como propio, ya que el éxito de nuestros clientes es también nuestro éxito.Objetivo del puesto:Proporcionar atención y soporte administrativo, garantizando un flujo ágil de llamadas, visitas y documentación sensible, conforme a nuestras políticas de confidencialidad.Requisitos:• Estudios universitarios en Administración, Economía, Contabilidad Pública o áreas afines.• Experiencia mínima de 1 año en recepción o administración.Funciones:1. Atención de visitas• Manejo de llamadas y direccionamiento de visitas a las áreas correspondientes.2. Correspondencia• Recepción, registro y distribución de documentos.• Control de mensajería y paquetería.3. Soporte administrativo• Gestión de insumos y materiales de oficina.• Apoyo en la coordinación de pagos a proveedores.4. Cumplimiento• Aplicar políticas de confidencialidad.• Cumplir con protocolos de seguridad de visitantes.
