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Senior Implementation Engineer - Five9/CCaaS Solutions

TTEC DigitalToronto, Ontario
Remote Full-time

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Experience Level

Senior

Qualifications

To excel in this role, you should possess:Proven experience in configuring and deploying Five9 solutions. Strong background in software development, particularly in API integration and scripting (JavaScript, HTML). Excellent problem-solving skills and attention to detail. A passion for enhancing customer experiences through technology.

About the job

At TTEC Digital, our mission is to empower clients by ensuring their employees feel valued and supported, as exceptional customer experiences begin with a committed workforce. We envision a workplace where employees can truly thrive.

In collaboration with Five9, we deliver cutting-edge, AI-driven contact center solutions. While Five9 provides the cloud-native CCaaS technology, TTEC contributes extensive expertise in customer experience consulting, integration, deployment, and optimization.
 
We are seeking a skilled Senior Implementation Engineer specializing in Five9 solutions to join our Professional Services team. This remote position, based in the US, will report directly to the Executive Director of Technology Consulting.
 
In this role, you will be responsible for configuring the Five9 Intelligent CX Platform, developing integrations with third-party applications like CRM and ITSM systems, and conducting thorough end-to-end testing to ensure seamless functionality. This hands-on position demands experience in Five9 configuration along with development skills for building API integrations and customizing JavaScript/HTML scripts. You will engage with various components of the Five9 product suite, including VCC, IVR/IVA, WFA, QM/WEM, digital channels, and CRM/partner integrations, delivering high-quality configurations and successful deployments for TTEC’s enterprise clients.

About TTEC Digital

TTEC Digital is a leader in customer experience transformation, partnering with organizations to leverage AI-driven solutions for optimal operational efficiency and customer satisfaction. Our dedication to employee empowerment and client success sets us apart in the digital landscape.

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