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Senior Lead, Escalations Support for Australia (Square & Afterpay)

Block, Inc.Melbourne, Australia
On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in customer support and escalations management. Strong leadership skills with a focus on team empowerment and development. Excellent problem-solving abilities and analytical skills. Familiarity with Square and Afterpay services is a plus. Exceptional communication skills, both verbal and written.

About the job

Join Block, Inc. as a Senior Lead in our Australia Escalations Support team, where you will be at the forefront of resolving complex customer issues related to our Square and Afterpay products. You will lead a dynamic team, implement innovative support strategies, and ensure high levels of customer satisfaction. Your expertise will guide our operational improvements and enhance our service delivery.

About Block, Inc.

Block, Inc. is a global technology company focused on financial services and commerce solutions. Our mission is to empower businesses and individuals through innovative software and hardware solutions, making financial services more accessible and efficient.

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