About the job
We are seeking a Senior Manager to lead our Global Support organization. In this role, you will be instrumental in shaping the operational architecture for our multi-tenant, microservices-based SaaS solutions. You will also enhance our incident and problem management processes to maximize customer satisfaction. Ideal candidates will have a strong background in managing large-scale SaaS operations, demonstrate exceptional technical and organizational skills, and possess the ability to influence strategic decisions within the senior leadership team.

