About the job
Role Overview
NiCE is looking for a Senior Office Administrator to support and improve the daily operations of our Pune and Mumbai offices. This role focuses on delivering a seamless workplace experience and maintaining high standards across all office services.
Main Responsibilities
- Oversee daily office operations in Pune and Mumbai, maintaining a safe and efficient work environment.
- Ensure compliance with safety, hygiene, and regulatory requirements.
- Manage end-to-end housekeeping, following global cleanliness protocols at both locations.
- Supervise housekeeping vendors, including staff deployment, shift scheduling, and performance monitoring.
- Develop and implement cleaning schedules for workstations, meeting rooms, restrooms, pantries, and shared spaces.
- Conduct regular quality audits and inspections to uphold service standards.
- Monitor and control housekeeping consumables and supplies, such as cleaning materials and washroom products.
- Maintain restroom hygiene standards and enforce zero-defect practices.
- Lead waste management efforts, including segregation, recycling, and sustainability initiatives.
- Respond to and resolve housekeeping issues reported through the ticketing system within set SLAs.
- Identify and implement process improvements to boost employee satisfaction and workplace quality.
Location
This position is based in India, with responsibilities across both Pune and Mumbai offices.

