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Senior Software Engineer at Intercom | Dublin, Ireland

IntercomDublin, Ireland
On-site Full-time

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Experience Level

Senior

Qualifications

In this role, you will:Craft technical plans and contribute to our architectural designs as we scale our products to serve millions of users daily. Develop and maintain Ruby code that integrates various AWS, infrastructure, platform, and SaaS technologies foundational to Intercom’s backend. Deploy features and enhancements, ensuring our platform remains resilient and user-friendly.

About the job

At Intercom, we are revolutionizing customer service with our AI-driven platform, dedicated to empowering businesses to deliver outstanding customer experiences.

Our flagship AI agent, Fin, represents the pinnacle of customer service innovation, enabling companies to provide 24/7, top-notch support that enhances customer interactions. Integrated with our Helpdesk, the Intercom Customer Service Suite is designed to tackle complex queries requiring human intervention, ensuring seamless service.

Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting new benchmarks for excellence in customer service. Our commitment to our core values drives us to break new ground, innovate rapidly, and create unmatched value for our clients.

What’s the opportunity?

As a Senior Software Engineer at Intercom, you will tackle real-world customer challenges through the strategic and efficient application of your technical expertise. You will join a multidisciplinary product team, collaborating closely with designers, product managers, researchers, and data analysts to build robust backend and frontend systems.

With exciting scaling challenges ahead, you will have the opportunity to leverage your skills in areas like enhancing our messenger composer, improving rule matching, ensuring app security, optimizing deliverability, and implementing machine learning solutions.

About Intercom

Intercom is an innovative AI Customer Service company on a mission to empower businesses in delivering exceptional customer experiences. Established in 2011, we have quickly become a trusted partner for nearly 30,000 global organizations, continually setting the standard for excellence in customer service through our innovative solutions.

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