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Senior Technical Account Manager - Germany

MattermostGermany
On-site Full-time

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Experience Level

Senior

Qualifications

Key ResponsibilitiesCustomer Success & Secure Solution DeliveryLead the technical onboarding, configuration, and production deployment for key enterprise and public sector customers. Design, validate, and implement secure, scalable architectures for Mattermost across various environments including cloud, hybrid, and air-gapped systems. Ensure compliance with relevant European and German standards such as BSI IT-Grundschutz, ISO 27001, NIS2, and NATO security standards. Advise customers on integrating Mattermost with identity management solutions (SSO, SAML, OAuth, LDAP, Active Directory), DevOps pipelines, and monitoring systems. Offer proactive technical guidance to mitigate operational risks and guarantee high availability, resilience, and performance. Technical Leadership & AdvocacyAct as the primary technical point of contact for assigned strategic accounts.

About the job

Join Mattermost, the premier collaborative workflow platform trusted by leading organizations including the U. S. Department of War and Fortune 500 companies. Our platform operates both on-premises and in private cloud environments, offering a secure suite of services including messaging, file sharing, workflow automation, audio and screenshare features, and comprehensive project management tools, all while ensuring full control over data and operations. Mattermost is at the forefront of high-stakes workflows, facilitating mission planning, real-time operations, DevSecOps, incident response, and cyber defense, enabling safe collaboration from tactical environments to enterprise headquarters. Teams can seamlessly operate across web, desktop, and mobile devices, with integrated interoperability for Microsoft Teams, Outlook, and Microsoft 365.

To discover more, visit www.mattermost.com

Mattermost is on the lookout for a Senior Technical Account Manager (TAM) who will act as a customer-facing technical leader, ensuring the successful implementation, integration, and ongoing secure operation of the Mattermost platform for enterprise, public sector, and defense clients throughout Germany and Europe.

This position requires a blend of in-depth knowledge in infrastructure, cybersecurity, and DevSecOps, along with exceptional customer engagement and project leadership skills. The TAM serves as a trusted technical advisor, connecting engineering, product, and customer teams to facilitate secure, compliant, and mission-critical implementations within highly regulated and air-gapped environments.

About Mattermost

Mattermost is recognized as the leading collaborative workflow platform, specifically designed for defense, intelligence, security, and critical infrastructure sectors. With a strong emphasis on security and operational control, Mattermost supports organizations in navigating complex workflows essential for high-stakes environments.

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