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Senior Technical Account Manager

1PasswordRemote (United States | Canada)
Remote Full-time $98K/yr - $146K/yr

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Experience Level

Senior

Qualifications

Proven experience in technical account management or a similar role in a SaaS environment. Strong understanding of cybersecurity principles, identity and access management, and SaaS security best practices. Exceptional communication skills with an ability to articulate complex technical concepts to a non-technical audience. Demonstrated ability to build and maintain strong relationships with clients. Experience with project management methodologies and tools. Ability to work collaboratively across multiple teams and departments. Self-motivated, proactive, and able to thrive in a fast-paced, dynamic environment.

About the job

Join 1Password, where innovation meets security. We are experiencing unprecedented growth, having surpassed $400M in Annual Recurring Revenue (ARR). Our achievements include being recognized on the Forbes Cloud 100 list for four consecutive years and forming strategic partnerships with esteemed organizations such as Oracle Red Bull Racing and the Utah Mammoth.

About 1Password

At 1Password, we are committed to laying the groundwork for a secure and productive digital landscape. Our mission is to empower employee productivity while safeguarding security, ensuring every identity remains authentic, every application login is secure, and every device is trusted. As pioneers in the enterprise password management sector and innovators in Extended Access Management, we cater to the modern needs of organizations and AI technologies. With a human-centric approach, we prioritize user experience and product strategy. Over 180,000 businesses, from Fortune 100 companies to cutting-edge AI startups, rely on 1Password to securely navigate their SaaS and AI tool usage.

If you are passionate about enhancing the digital safety of millions and thrive in a fast-paced, dynamic environment alongside a team of driven, inquisitive individuals, we would love to hear from you. Join us in shaping a safer, simpler digital future.

The Technical Account Management team is dedicated to ensuring our customers achieve long-term value from their investment in 1Password. By merging technical knowledge with customer advocacy, we guide organizations throughout their journey from implementation to adoption, expansion, and renewal. Our team collaborates closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to create a seamless experience for customers post-sale. We are customer-centric, technically savvy, and focused on building deep, trusted partnerships for secure organizational success with 1Password.

As a Senior Technical Account Manager, you will take charge of the technical aspects of the post-sale customer lifecycle. You will lead implementations, drive user adoption, and serve as a trusted technical advisor on identity management, access control, device trust, and SaaS security, delivering impactful results for our clients while influencing the evolution of access management. You will manage strategic accounts, mentor colleagues, and play a key role in scaling our customer engagement strategies, processes, and best practices across the organization, always prioritizing customer value and retention.

About 1Password

1Password: Secure Your Digital Life. As a leader in cybersecurity, we are dedicated to creating innovative solutions that empower individuals and organizations to navigate the digital landscape safely. Our commitment to user-centric design and our pioneering technologies make us a trusted partner for businesses worldwide.

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