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Senior Technical Support Engineer at Fund Recs | Waterford, Ireland

Fund RecsWaterford, Ireland (remote)New
Remote Full-time

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Experience Level

Senior

Qualifications

Qualifications:Proven experience in a technical support role, preferably within the Fintech or financial services sector. Strong troubleshooting skills with a focus on problem-solving. Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and team members. Experience with ticketing systems and SLA management. Ability to work independently and as part of a team in a fast-paced environment.

About the job

Fund Recs is an Irish fintech company focused on data management solutions for the funds industry. Since 2013, the team has built no-code reconciliation and data transformation tools that automate manual tasks for financial services clients. The platform supports more than 3,000 users in over 30 countries, including fund administrators, depositaries, audit firms, asset managers, and third-party management companies.

With offices in Dublin, Waterford, and New York, Fund Recs employs over 50 professionals and offers flexible work arrangements. This Senior Technical Support Engineer role is remote within Ireland, but candidates must be based in the Republic of Ireland. The company does not provide visa sponsorship or support remote work outside Ireland.

Role overview

The Senior Technical Support Engineer joins the Technical Support Engineering Team to handle complex troubleshooting, root cause analysis, and issue resolution. Collaboration with developers is common when deeper investigation is needed. The role also involves keeping thorough records of communications and tracking issues through to resolution.

Beyond daily support, the position contributes to developing tools and processes that improve both customer experience and internal operations. This includes efforts to enhance product supportability and foster ongoing innovation in support practices.

Key responsibilities

  • Manage the support ticketing system and respond to client requests in a timely manner.
  • Monitor Service Level Agreement (SLA) compliance for all support tickets and cases.
  • Maintain detailed records within each ticket, documenting all communications and follow-up actions.

Location requirements

This position is open only to candidates based in the Republic of Ireland. Remote work is supported within Ireland, but not from other countries. Visa sponsorship is not available.

About Fund Recs

Fund Recs is an award-winning Fintech company based in Ireland, specializing in innovative solutions for the Funds industry. With a commitment to transforming data management through technology, we empower our clients to enhance their service delivery and operational efficiency.

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