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Service Desk Technician

sosi1WiesbadenNew
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in a technical support role or similar. Strong understanding of operating systems, software applications, and hardware components. Excellent problem-solving skills with a customer-oriented approach. Ability to work independently and as part of a team. Strong communication skills in both German and English.

About the job

The Service Desk Technician at sosi1 supports clients by resolving technical issues and answering user questions. This position is based in Wiesbaden and centers on both hardware and software troubleshooting.

Main responsibilities

  • Diagnose and resolve hardware and software problems for clients
  • Assist users with technical inquiries and requests
  • Work to ensure technical issues are addressed promptly

Impact

By helping users and keeping systems running smoothly, this role supports efficient workflows and contributes to client satisfaction.

About sosi1

sosi1 is a leading provider of innovative technology solutions, dedicated to delivering top-notch services and support to our clients. With a focus on excellence and customer satisfaction, we strive to be at the forefront of technology advancements.

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