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Site Service Representative

Advanced Technology ServicesUnited States- Chicago, Illinois
On-site Full-time $26/hr - $33/hr

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Experience Level

Experience

Qualifications

Required Knowledge, Skills, and Abilities:· High school diploma or GED.· Prior experience in a manufacturing or factory environment.· Excellent customer service skills.· Basic sales and negotiation skills.· Ability to recognize part numbers and differentiate among various types of parts at a basic level.· Proficient with computers and basic inventory/maintenance applications.· Familiarity with process improvement methodologies, such as Six Sigma or Lean.

About the job

Founded in 1985, Advanced Technology Services (ATS) is a leading provider of industrial maintenance solutions with a strong presence across the United States, Mexico, and the United Kingdom. Our team of experts is dedicated to enhancing the efficiency of manufacturing operations and ensuring factories run seamlessly.

Key Responsibilities:

· Implement standard ATS processes for managing customers’ repairable parts and identify opportunities for improvement on-site.

· Identify, capture, and process repairable parts directly at customer locations.

· Maintain warranty information for all repairable parts at customer sites.

· Act as the primary liaison between repair service centers and customers, providing on-site support which includes quoting, obtaining approvals, and updating status on repairs.

· Document and present cost-saving opportunities to customers.

· Build relationships with key customer personnel to enhance business growth at the sites.

· Prepare and present performance metrics and reports to customers and management.

About Advanced Technology Services

Advanced Technology Services (ATS) specializes in industrial maintenance solutions that optimize factory performance. Established in 1985, ATS operates in the United States, Mexico, and the United Kingdom, helping manufacturing plants enhance efficiency and reduce downtime.

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