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Smart Automation Support Engineer

ExperianHyderabad
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsBachelor's Degree in Engineering (B. E/B. Tech), Master's Degree (M. E/M. Tech), or MCA.

About the job

We are seeking a highly skilled Smart Automation Support Engineer to join our team in Hyderabad. In this role, you will provide expert support for Python-based automations and Automation Anywhere RPA solutions, ensuring optimal performance and minimal downtime.

Key Responsibilities:

  • Provide expert support for Python-based automations and Automation Anywhere RPA solutions.
  • Diagnose and resolve issues in Python scripts and RPA workflows.
  • Collaborate with COE teams, SMEs, and developers to enhance automation solutions.
  • Proactively identify process improvements and implement effective problem resolutions.
  • Engage with business stakeholders, delivering clear action plans and next steps.
  • Contribute to agile development cycles for automation enhancements.
  • Show a willingness to learn and upskill in Agentic AI and Generative AI technologies to drive advanced automation capabilities.
  • Stay updated on trends in Automation, AI, and RPA, proposing innovative solutions.
  • Maintain thorough documentation for automation processes and troubleshooting, supporting knowledge sharing.
  • Ensure compliance with organizational security and governance standards across all automation efforts.
  • Act as an escalation point for critical automation issues, ensuring timely resolutions.
  • Monitor automation workflows and Python scripts to ensure optimal performance and minimal downtime.

About Experian

Experian is a leading global data and technology company, dedicated to creating opportunities for individuals and businesses worldwide. We specialize in redefining lending practices, preventing fraud, simplifying healthcare, and delivering insightful marketing solutions. Our unique blend of data, analytics, and software empowers millions to achieve their financial goals while saving time and money. Operating across various sectors, including financial services, healthcare, automotive, agribusiness, and insurance, we are committed to investing in our people and advanced technologies to harness the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we boast a diverse team of 22,500 professionals across 32 countries. Our corporate headquarters are in Dublin, Ireland. Discover more about us at experianplc.com.

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