About the job
We are seeking a highly skilled Smart Automation Support Engineer to join our team in Hyderabad. In this role, you will provide expert support for Python-based automations and Automation Anywhere RPA solutions, ensuring optimal performance and minimal downtime.
Key Responsibilities:
- Provide expert support for Python-based automations and Automation Anywhere RPA solutions.
- Diagnose and resolve issues in Python scripts and RPA workflows.
- Collaborate with COE teams, SMEs, and developers to enhance automation solutions.
- Proactively identify process improvements and implement effective problem resolutions.
- Engage with business stakeholders, delivering clear action plans and next steps.
- Contribute to agile development cycles for automation enhancements.
- Show a willingness to learn and upskill in Agentic AI and Generative AI technologies to drive advanced automation capabilities.
- Stay updated on trends in Automation, AI, and RPA, proposing innovative solutions.
- Maintain thorough documentation for automation processes and troubleshooting, supporting knowledge sharing.
- Ensure compliance with organizational security and governance standards across all automation efforts.
- Act as an escalation point for critical automation issues, ensuring timely resolutions.
- Monitor automation workflows and Python scripts to ensure optimal performance and minimal downtime.

