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Staff Data Scientist, Member Insights - Subscriptions

SoFiCA - San Francisco; WA - Seattle
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in designing and implementing data collection and processing pipelines. Expertise in developing and applying machine learning models to address business challenges. Strong technical skills in SQL, Python/R, Tableau, and Statistics. Deep understanding of metrics, segmentation, and A/B testing methodologies. Excellent collaboration and communication abilities, with a focus on teamwork.

About the job

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Who We Are:

At SoFi, we are on a mission to revolutionize personal finance for our members. Through innovative, mobile-first technology, we empower millions of individuals to achieve their financial objectives. As a forward-thinking financial services company and national bank, we pride ourselves on our role in transforming the industry and making a positive impact on people's lives. Join us to invest in yourself, your career, and the future of finance.

We are seeking a dynamic and technically proficient Staff Data Scientist to join our Member Data Science team. This role is pivotal in enhancing engagement and maximizing long-term member value, particularly within our premium subscription program, SoFi Plus. Your responsibilities will include gaining deep insights into engagement drivers, retention strategies, and subscription value within the SoFi ecosystem. You will establish and manage engagement measurement frameworks, conduct impactful analytical explorations, design causal experiments, and create scalable data solutions that shape product strategies for SoFi Plus.

As part of the Member Organization, you will develop engaging and personalized experiences for our members across various product lines. In your role as Staff Data Scientist, you will collaborate closely with Product, Engineering, Lifecycle Marketing, and Leadership teams, influencing the engagement roadmap through insights on activation, feature adoption, habit formation, churn risk, and subscription adjustments. Your analytical skills will be essential in identifying key opportunities to boost subscription engagement and revenue, ensuring our investment decisions are driven by disciplined data analysis.

This high-visibility position is cross-functional and will directly influence member experience and recurring revenue growth. It is an exciting opportunity for someone eager to make a significant impact on our company’s growth trajectory and member satisfaction.

About SoFi

SoFi is a next-generation financial services company dedicated to helping our members achieve their financial goals through innovative technology and personalized experiences.

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