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Staff Full Stack Engineer - Integrations Platform at Otter | Mountain View

CloudKitchensMountain View, CA
On-site Full-time $176K/yr - $176K/yr

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Experience Level

Senior

Qualifications

Desired Qualifications Proficiency in full-stack development with experience in both frontend and backend technologies. Strong understanding of authentication mechanisms and API integrations. Experience with observability tools and dashboard creation. Excellent problem-solving skills and the ability to work independently. Strong communication skills to effectively collaborate with technical and non-technical stakeholders. Familiarity with agile methodologies and a passion for delivering user-centric solutions.

About the job

Staff Full Stack Engineer - Integrations Platform

Location: Mountain View, CA

About Us

At CloudKitchens and Otter, we are redefining the culinary landscape by creating the ultimate "Operating System" for the food industry. Our Integrations Platform Team plays a crucial role in uniting restaurants with the diverse array of delivery apps (such as UberEats and DoorDash) and Point of Sale systems (like Toast and Square).

We recognize that a robust backend is ineffective if it isn’t user-friendly. Therefore, we are seeking a talented Staff Full Stack Engineer to lead the Merchant Onboarding & Connection Experience. In this role, you will develop intuitive interfaces and orchestration layers that empower non-technical restaurant owners to securely connect, configure, and monitor their essential business tools independently.

Your Role

You will serve as a vital link between our intricate backend synchronization engines and our customer base. Your task will be to design a "Self-Serve" architecture that streamlines the integration of third-party services.

  • Design the Connection Wizard: Create and implement comprehensive full-stack workflows that assist merchants in navigating complex authentication processes (OAuth2, API Keys, Credential Vaults) across numerous platforms.
  • Develop Connection Health Observability: Construct user-centric dashboards that make the invisible visible. You will build real-time interfaces that elucidate why a menu synchronization failed or whether their POS is operational, translating complex backend error logs into easily understandable status indicators.
  • Simplify Configuration Management: Develop dynamic, data-driven interfaces that automatically cater to the specific configuration needs of each new integration partner, eliminating the necessity for frontend code modifications for every vendor.
  • Lead the Self-Serve Initiative: Transition the company from a manual, support-ticket-driven onboarding process to a fully automated, product-led experience.

Technical Challenges You Will Overcome

  • Resumable Workflow State: Menu publishing on a delivery platform is not a straightforward process; it requires validating numerous items, uploading images, and obtaining partner acknowledgment. You will need to architect a user interface that allows users to initiate a significant update, encounter a validation error, close their browser, and later return to rectify that specific error and resume the process.

About CloudKitchens

CloudKitchens is at the forefront of revolutionizing the food industry by developing advanced solutions that connect restaurants to various delivery platforms and Point of Sale systems. We strive to create seamless experiences for restaurant owners, enabling them to thrive in a competitive landscape.

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