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Staff User Researcher

Superhuman Platform Inc.Hub - San Francisco
Hybrid Full-time $240K/yr - $300K/yr

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Experience Level

Mid to Senior

Qualifications

We are seeking candidates with proven experience in user research, a strong understanding of AI technologies, and exceptional communication skills. A Bachelor's degree in a relevant field is preferred.

About the job

Superhuman embraces a dynamic hybrid work model, combining focused individual time with in-person collaboration that nurtures trust, innovation, and a robust team culture.

About Superhuman

Superhuman, now incorporating Grammarly, is an AI productivity platform dedicated to unleashing the superhuman potential in every individual. Our suite of applications seamlessly integrates with over 1 million tools and websites, providing solutions like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and offers support automatically. Established in 2009, Superhuman empowers more than 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.

The Opportunity

Join the Go team, responsible for Superhuman's AI assistant and agent platform, transforming AI into a proactive, connected feature integrated within the Superhuman ecosystem. Go transcends standalone chat, embedding assistive AI directly into the tools users already employ, thereby connecting with over 1 million applications and enterprise systems, enhancing the agent ecosystem, and turning AI investments into tangible ROI.

We are looking for a Staff User Researcher to shape the future of Go, focusing on delivering significant value to knowledge workers, scaling across Superhuman Mail, Grammarly, Coda, and partner agents, and establishing a differentiated, enterprise-ready AI layer.

In this impactful position, you will lead foundational and strategic research that influences Go’s long-term vision, collaborating with executive and cross-functional leaders to prioritize critical opportunities and define the business unit's research strategy while advancing AI-native research practices, including utilizing our platform and other innovative tools to enhance our workflows.

Your responsibilities will include:

  • Conducting exploratory and evaluative research to inform the strategy and roadmap for the Go platform.

  • Identifying key user and business questions in a rapidly evolving AI landscape.

  • Collaborating with executive and cross-functional leaders to translate insights into clear product direction.

  • Converting complex findings into compelling narratives that guide decision-making.

About Superhuman Platform Inc.

Superhuman is at the forefront of AI productivity, seamlessly integrating advanced tools to enhance user experience across various platforms. Our innovative approach not only simplifies tasks but also empowers users to achieve their goals effectively.

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