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Strategy & Operations Associate, Commerce

WhatnotSan Francisco, CA
On-site Full-Time

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Qualifications

Bachelor's degree in Business, Operations, or a related field. Proven experience in strategy or operations roles, with a strong analytical mindset. Proficiency in data analysis tools and methodologies, excellent communication skills, and a collaborative spirit to engage with cross-functional teams. Ability to synthesize complex information into clear, actionable insights and recommendations.

About the job

Become a Pioneer in the Future of Commerce with Whatnot!

Whatnot stands as the premier live shopping platform across North America and Europe, allowing users to buy, sell, and discover their cherished items. We are revolutionizing the e-commerce landscape by merging community engagement, shopping, and entertainment into a unique experience tailored for you. As a part of our remote co-located team, we thrive on innovation and are guided by our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.

From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.

And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for dynamic, innovative thinkers across various functional areas. Stay updated with Whatnot's latest developments on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community connections through commerce.

Role Overview

The Commerce Strategy & Operations team plays a crucial role in informing strategic business decisions related to post-purchase operations, focusing on user experience, Trust & Risk, and fraud management. In this role, you will:

  • Facilitate the implementation of post-purchase operational initiatives by collaborating with Product, Engineering, and Operations teams to enhance user experience and operational efficiency.

  • Conduct analyses on operational and commerce data to extract insights, monitor performance, and uncover opportunities for enhancing quality, speed, and scalability.

  • Support the planning and execution of cross-functional projects, ensuring alignment, thorough documentation, and effective follow-through.

  • Contribute to the design and enhancement of processes, workflows, and tools that support scalable operations and adapt to changing user needs.

  • Collect and synthesize insights from user interactions and operational workflows to provide actionable recommendations.

  • Prepare comprehensive updates, dashboards, and materials to aid in decision-making and effectively communicate progress to stakeholders.

Candidates for this position should be located within commuting distance of our New York or San Francisco offices.

About Whatnot

At Whatnot, we are redefining the landscape of online shopping by creating an engaging and community-centric platform. Our vision is to fuse commerce with social interaction, allowing individuals to find and share what they love seamlessly. As we expand our footprint across multiple countries, we are committed to fostering innovation, inclusivity, and a passion for commerce among our growing team.

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