About the job
At Supabase, we empower developers by offering a comprehensive platform built around PostgreSQL. Our integrated solutions encompass Database, Authentication, Storage, Edge Functions, Realtime capabilities, and Vector Search, all crafted to foster growth and development.
We are on the lookout for talented Support Engineers to deliver exceptional support to developers facing challenges or seeking guidance in utilizing Supabase. Our support team operates globally, emphasizing rapid resolution and collaborating closely with product engineering and growth teams.
Your Responsibilities:
Respond promptly to a wide range of support inquiries, from billing and pre-sales to optimization and implementation challenges.
Assess and categorize support requests, directing users to existing resources, code samples, and documentation, or escalating issues to specialized technical or business teams as necessary.
Monitor various feedback platforms, including GitHub Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Pinpoint areas for the development or acquisition of internal tools to enhance support efficiency.
Replicate issues, develop test cases, and enhance test coverage, especially if you have experience in testing.
Qualifications:
A minimum of 3 years experience in customer support, specifically in providing developer support to technical users.
Proficient in SQL, preferably PostgreSQL, with the ability to navigate complex queries. Experience in database administration is a plus.
Exceptional communication skills, with fluency in English.
Familiarity with Linux/Unix operating systems and command line proficiency.
Experience working with GitHub Issues and Discussions.
Bonus points for familiarity with popular JavaScript frameworks such as React, Vue, and Svelte, along with some Node.js experience.
A degree in Computer Science is advantageous.
Logistics
This is a full-time position requiring availability within APAC time zones, as we prioritize sustainable work practices.

