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Support Engineer at Roboflow | Remote

RoboflowNY, SF or Remote
Remote Full-time

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Experience Level

Entry Level

Qualifications

We seek candidates who are eager to learn and grow within a collaborative environment. Familiarity with our tools is a plus, but a passion for technology and a customer-centric mindset are essential. Experience in technical support or software development will be advantageous.

About the job

Who We Are

At Roboflow, our mission is to revolutionize programming by making the world programmable through artificial intelligence. We believe that sight is a fundamental way we understand our surroundings, and we are poised to transform how software interacts with the world.

Our innovative tools, vibrant community, and extensive resources empower developers to create and utilize computer vision models effortlessly. With over 1 million developers, including those from half of the Fortune 100, leveraging Roboflow's open-source and hosted machine learning tools, we are driving impactful advancements—from accelerating cancer research by counting cells to enhancing construction site safety and preserving coral reefs.

Supported by esteemed customers and investors, we have raised over $63 million from notable backers such as Y Combinator, Google Ventures, and Craft Ventures.

Our team members, known as Roboflowers, are passionate creators who embrace ownership, accountability, and proactive problem-solving. We thrive in an environment that encourages curiosity and hands-on engagement with new technologies, often showcasing our work rather than merely discussing it. Many of us embody a founder’s mindset and flourish within our high-autonomy culture.

Who You Are

You may be a seasoned support professional or a developer with a preference for hands-on problem-solving. Whether you are part of a technical field organization or seeking a solid foundation in support, you understand the importance of providing clear answers to inquiries. When faced with uncertainty, you actively seek solutions and share your findings with others to foster teamwork.

You thrive on variety, guided by process, focused under pressure, and energized by collaboration. As a vital member of our team, you will ensure reliable execution of support deliverables while continuously seeking ways to enhance our support environment. No question is too challenging to ask.

Your empathy for customer needs, particularly in remote interactions, enables you to contribute positively to team dynamics and enhance the overall customer experience.

Many Roboflowers have used our tools before joining, and one of the best ways to distinguish yourself is to showcase a project you built using Roboflow or contribute to our open-source initiatives.

We are looking for Support Engineers who can instill confidence in our customers, ensuring they utilize our solutions optimally. Your insights will shape the future of the support function and Roboflow as a whole.

About Roboflow

Roboflow is at the forefront of making the world programmable through AI, empowering developers globally. With a robust backing from top-tier investors and a commitment to innovation, we are shaping the future of computer vision and machine learning.

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