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Support Technician

First FocusMuntinlupa, Metro Manila, Philippines
On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you will need:A minimum of 3 years of experience in a Managed Service Provider (MSP) setting. Proficiency with PSA/RMM tools such as ConnectWise Manage & RMM. Fluency in Microsoft 365 and Active Directory administration. Strong knowledge of Windows Server, Exchange, and networking fundamentals. Excellent written and spoken English communication skills. A meticulous approach to documentation and compliance. Familiarity with tools like SolarWinds, IT Glue, Huntress, Datto, and Auvik is a plus.

About the job

First Focus is hiring a Support Technician in Muntinlupa, Metro Manila. As part of Australia’s leading Managed Service Provider, this role works alongside a diverse team of over 300 professionals across four countries. The company values technical curiosity and a supportive workplace culture.

What you will do

  • Respond to support tickets involving Microsoft Active Directory, Azure, M365, and Exchange.
  • Troubleshoot desktops, servers, firewalls, and network issues.
  • Support cloud platforms such as Azure AD, Entra, Hyper-V, Citrix, and AWS.
  • Contribute to project deployments and help solve technical challenges as they arise.
  • Work closely with senior engineers to keep system environments running smoothly.
  • Visit client sites when needed; all travel expenses are covered.

About First Focus

First Focus has been recognized as Australia’s leading MSP by Cloud Tango for eight consecutive years. We are rapidly expanding and committed to building meaningful careers. Our culture emphasizes curiosity and collaboration while delivering exceptional service to our clients.

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