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Tech Manager, Professional Services (AI) at NiCE | Pune, India

NiCEIndia - Pune
On-site Full-time
Position filled

Experience Level

Manager

Qualifications

The ideal candidate will possess a robust background in AI technologies, exceptional leadership skills, and a proven track record in customer service management. Strong analytical and problem-solving abilities are crucial, along with excellent communication skills to interact effectively with clients and team members.

About the role

At NiCE, we embrace challenges and surpass our limits. Our ambition drives us to be game changers in our field, always competing to win. We set lofty standards and consistently exceed them. If you share this mindset, we can provide you with an inspiring career opportunity that will ignite your passion.

What does the role entail?
The Manager of Professional Services plays a crucial leadership role within our Customer Services Automation AI Center of Excellence. This position combines strategic oversight with hands-on engagement, requiring a leader capable of effectively managing and nurturing a team of professionals dedicated to delivering our CSA product suite. You will be instrumental in driving the delivery and optimization of NiCE CXone products and associated technologies across our diverse customer base. Strong matrix management skills are essential as you will collaborate closely with team members within the AI CoE and the broader organization to ensure successful customer outcomes.

About NiCE

NiCE is at the forefront of innovation, committed to transforming the customer service landscape through cutting-edge AI solutions. Our dynamic team thrives on collaboration and creativity, driving exceptional results for our clients.

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