Tech Services Specialist - Desktop Support Analyst

American IT StaffChevy Chase

On-site Full-time

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Experience Level

Entry Level

Qualifications

Required Qualifications: Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent practical experience. A minimum of 4 years in hands-on technical support or a similar field. At least 4 years of experience in IT infrastructure, networking, AV, and/or systems support. Preferred Qualifications: Exceptional problem-solving abilities and capacity to perform under pressure in a fast-paced environment. Strong communication and interpersonal skills, enabling effective collaboration with diverse teams and stakeholders. Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified).

About the job

Join our innovative Technical Field Engineering team as a Tech Services Specialist! This key role is essential for delivering on-site technical support and maintenance across our regional offices. We are looking for a candidate with a robust technical background who is proactive in identifying and resolving technical issues.

Be a part of our transformation journey as we evolve from a traditional IT setup into a tech-driven organization committed to engineering excellence.

Key Responsibilities:

Technical Support and Maintenance:

Provide prompt and effective resolution of technical issues in regional offices, encompassing hardware, software, network, AV, and system-related challenges.
Facilitate on-site installations, maintenance, and upgrades of technology infrastructure and equipment.
Continuously monitor and assess technical support operations, pinpointing areas of improvement and aiding in the execution of corrective measures.

Project Management:

Offer hands-on assistance for technical projects, including office relocations, infrastructure enhancements, and technology rollouts.
Work collaboratively with various departments and stakeholders to align technical support efforts with the broader business goals.
Ensure project delivery is on schedule, within budget, and meets quality standards.

Communication and Collaboration:

Act as a liaison between regional offices and the broader tech organization, collaborating with the Org Change Management team for seamless communication and coordination of tech updates.
Regularly update management on persistent technical challenges, project progress, and potential enhancements to the technology experience for associates.

Continuous Improvement and Innovation:

Keep abreast of the latest technology trends and advancements in field engineering.
Spot opportunities for process optimization, automation, and the adoption of new technologies to improve service delivery and associate experience.

Required Qualifications:

Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent practical experience.
A minimum of 4 years in hands-on technical support or a similar field.
At least 4 years of experience in IT infrastructure, networking, AV, and/or systems support.

Preferred Qualifications:

Exceptional problem-solving abilities and capacity to perform under pressure in a fast-paced environment.
Strong communication and interpersonal skills, enabling effective collaboration with diverse teams and stakeholders.
Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified).

About American IT Staff

American IT Staff is at the forefront of transforming the tech landscape, shifting from traditional IT frameworks to a technology-centric organization focused on engineering excellence. We value innovation and are dedicated to fostering a collaborative environment that encourages growth and development.

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