companyOptix logo

Technical Support Engineer at Optix | Vancouver, BC

OptixVancouver, British Columbia, Canada
Hybrid Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Who You Are:2-3 years of technical support experience. Fundamental understanding of web development — proficiency in backend technologies (e.g., PHP and Python) and modern frontend frameworks (Vue, React, or AngularJS) is preferred, though we are eager to hear about your experience with other languages and technologies. Experience with MySQL or other relational databases. Familiarity with APIs using REST and/or GraphQL, SDKs, and Webhooks. A track record of helping individuals or businesses effectively utilize software to its fullest potential. Outstanding communication skills and a commitment to delivering exceptional client service.

About the job

As we move toward 2030, the future of workspaces is evolving, with an anticipated 30% becoming flexible. Leading this transformation are flex space operators, who are pioneering a new working paradigm rooted in community, connection, and unparalleled experiences.

Optix stands at the forefront of this revolution as the premier flex space automation software. Our innovative B2B SaaS platform empowers coworking and flex operators to streamline their operations, foster community engagement, and drive business growth.

We pride ourselves on our vibrant team culture, where collaboration and support are paramount. We enjoy artisanal coffee, delectable pastries, and share a common vision of transforming the work landscape. Currently, we are seeking an entrepreneurial-minded individual to join our expanding team.

In this pivotal role, you will leverage your engineering or web development experience to craft exceptional client experiences. This hands-on technical position transcends traditional support roles; our Support Engineers work closely with clients to creatively resolve complex technical challenges.

Your primary responsibilities will include assisting clients in maximizing the use of the Optix feature set, diagnosing and reporting issues, and acting as a liaison between clients and our product team. Additionally, you will contribute to the training and enhancement of our AI chatbot, Felix, powered by Intercom’s Fin, improving its coverage and ticket resolution rates. This role is tailored for those who are passionate about problem-solving and troubleshooting, with the ultimate goal of empowering our clients to achieve their objectives and overcome challenges with our product.

Note: This is a hybrid opportunity for candidates based in Vancouver, BC, with 50% work in our stunning waterfront Gastown office and 50% from home.

We warmly welcome applicants from diverse backgrounds. If you believe you could be a valuable addition to our team, we encourage you to apply even if you don’t meet every requirement listed.

About Optix

Optix is revolutionizing the flexible workspace industry with its cutting-edge automation software, designed to empower coworking and flex space operators to thrive. Our mission is to enhance operational efficiency, foster community engagement, and support the growth of businesses in the evolving landscape of work.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.